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Recent content by ctopia88

  1. ctopia88

    Accessing IPO through the internet for SIP connection

    Hi All, We have a requirement of accessing IPO through the internet for SIP connection. We would like to know if it is possible to this using NAT forwarding in our router and using our existing DynDNS account. By NAT forwarding, we will open port 21080 both for TCP and UDP (since SIP port...
  2. ctopia88

    Play ETA in other language

    Hello, Is there nobody here that has a requirement same as us? I need your help or suggestions. Thanks.
  3. ctopia88

    Play ETA in other language

    Hi, We are a multi-language call center and we want to use the ETA feature. The problem that we can see is that the default language in avaya for ETA is english only. How can we use the default wav files if the caller choose a different language option in our IVR? For example, we have an...
  4. ctopia88

    .sendusingaccount equivalent in outlook 2002

    Hi, I would like to know if there is a command equivalent of .SendUsingAccount in Outlook 2002. Currently we are using outlook 2002 and I have a requirement of sending emails in MSAccess 2007 which you need to choose which email account to use for there are multiple email accounts in one...
  5. ctopia88

    Get the textbox value and use in Update Query using Macro

    thanks dhookom, the second one works :)
  6. ctopia88

    Can ContactStore pick the recordings if it is not saving in the VRL folder?

    thanks for confirmation.
  7. ctopia88

    Can ContactStore pick the recordings if it is not saving in the VRL folder?

    Hi, We have installed CS in the same machine where VMPro server is installed. We didn't tick-marked the option of Voice Recording Library (auto) and Voice Recording Library (manual) under User->Voice recoding tab in the Manager. Currently, recordings are saved in the respective recording...
  8. ctopia88

    Get the textbox value and use in Update Query using Macro

    Hi, this is the SQL of the query: UPDATE PHONE_DATA SET PHONE_DATA.CASE_STATUS = "CLOSED" WHERE (((PHONE_DATA.LINKED_CID)=[FORMS]![F1]![CASE_ID])); Please bear with me for I am new for this. I believe my query is wrong. All I want to do is when the user press a button in the form, the...
  9. ctopia88

    Get the textbox value and use in Update Query using Macro

    Hi, here's my code for pressing the button: Private Sub Closure_btn_Click() Me.CSTATUS_Cmb.Value = "CLOSED" DoCmd.RunMacro "UPDATESTATUS", , "" End Sub That is because I am calling the macro named "UPDATESTATUS" LA
  10. ctopia88

    Get the textbox value and use in Update Query using Macro

    Hi, I have an update query wherein it will change the value of a certain column in the database as long as it will satisfy a certain value. The value will come from the current open form. here is the flow if the events: Open the form which has record in it, there is a button that upon...
  11. ctopia88

    Login/logout information store

    Hi, We are running IP Office 5.0.26 and CCC 5.0.68 Does anyone know where the information for Agent Login/Logout time is stored? (it is not stored in SQL SDXArchiver) Thanks,
  12. ctopia88

    Pre-select the Outlook From Mail account in sending email thru MS Access

    Hi, We have a working module in MsAccess which code is for sending email thru Outlook. What we have done is when a "Generate Email" button is clicked, it will call the email module whose function is to create an email thru outlook. We will then choose manually which E-mail account to use and...
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