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Recent content by ctaylorrm

  1. ctaylorrm

    Call forwards not working

    Hi All, Thanks for the replies. I agree that the time taken for the call to progress to the final destination would be far too long and have brought this up but you know how some customers can be. No doubt this will be a change I'll have to make again in the future to further reduce the time...
  2. ctaylorrm

    Call forwards not working

    Hi all, Hopefully someone will be able to help me with this, I'm quite stuck. I have a customer with a Mitel 3300 and one 5550 console as their primary reception phone and a 5312 as their secondary reception phone. The issue I'm having is as follows; Basically a call should come in, ring the...
  3. ctaylorrm

    DDI Voicemail

    Morning All, I have just been made aware that none of our DDIs assigned to user's extensions are going to voicemail when not answered/busy. I thought it would have just picked up the settings from the extension but obviously I was wrong in thinking that! Setup is: Mitel 3300 DDI Sys Speed...
  4. ctaylorrm

    Accounting incoming calls Mitel 3300

    Hi Loopy, I had to enable internal and external SMDR in OCS for VM and RAD. I can now seen incoming calls in via Telnet and in MiStats. Looking in my ACD options the directory number for the call forward are set up in there so: 0-1999 1-1027 2-1038 3-1009 4-2000 So although you're correct in...
  5. ctaylorrm

    Accounting incoming calls Mitel 3300

    As a bit of additional info 1999 is a transfer only mailbox. Cheers, Chris
  6. ctaylorrm

    Accounting incoming calls Mitel 3300

    Hi All, I'm trying to get a cheap call accounting peice of software (MiStats) to pick up calls coming in through the main number and have not had much success so far. Calls coming through other trunks to DDI phones are picked up but nothing those coming through the main number. The set up (as...
  7. ctaylorrm

    Mitel 3300 Call Logging Software

    Hi Guys, Thanks for the replies, I have looked at gt2f and they offer a free trial version but seem to want a guarantee from us that we will purchase their system if it does everything we want. My client is a bit unsure about agreeing to that before having had chance to try other systems. I...
  8. ctaylorrm

    Mitel 3300 Call Logging Software

    Hi All, I'm just looking for some advice regarding call logging software, I have a customer that requires the following information from their Mitel system: Mitel 3300 and the reception has 3 5550 ip consoles. Ability to monitor incoming calls, particularly, which of the 5 options people are...
  9. ctaylorrm

    Incoming Auto Attendant message being cut off!!

    Hi, As a follow on from this although I resolved the issue above, in doing so, it now seems that when night service is activated the out of hours message just plays over and over, without ever forwarding to voicemail. There is a night message ACD path interflow dialling list which had no...
  10. ctaylorrm

    Incoming Auto Attendant message being cut off!!

    Hi Sarond, Thanks for your reply, I found it. It was the overflow timer that was set to 15, changed it to 30 and it's all working now. Cheers, Chris
  11. ctaylorrm

    Incoming Auto Attendant message being cut off!!

    Good Morning, Hopefully someone will be able to help with this... I have a Mitel 3300 with 3 5500 consoles in the main office that I support for a customer. When a caller phones the main office number they are presented with 3 options. 1 For finance 2 for absence Hold for any other business...
  12. ctaylorrm

    Mitel Call Accounting Software

    Thanks kwbMitel, Look forward to hearing from you if you have any success. Cheers, C
  13. ctaylorrm

    Mitel Call Accounting Software

    Hi Waldo, That seems to have done the trick for recognising outgoing calls from any extn and incoming calls to any extn except for the 3 console phones which handle calls coming in on the main line after the AA has dealt with them... I'll have to keep playing I think. I have SMDR internal and...
  14. ctaylorrm

    Mitel Call Accounting Software

    Hi All, I hve been tasked with finding some call accounting software for a school that I support. The solution they have is a Mitel 3300MXe with 3 5550 consoles for the main office and the majority of the 100+ handsets being 5304s. When a caller calls the school they first hit the Auto...
  15. ctaylorrm

    Mitel 3300 handling incoming calls

    Hi, The 8000 number appears to be a circular voice hunt group. I'm getting the feeling the external doesn't hit 8000, as 8995 is displayed on the phone in the HR office when option 1 is selected from an external call. 8995 is a RAD terminal hunt group, I'm guessing this is why I get 2...
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