Recent content by cshine

According to my old documentation it states the following. Situation: The user reports that all calls go directly to the cellular voice mail, but the cell phone is on and working fine. Possible causes: Both XMOBILE extensions may be bridged to the same line appearance on the principle phone.

We have 25 fax machines at our single floor single building corporate location. It is a bit much to say the least. I wanted to query this group of telecomm guru's to see what type of fax services they are using and why they went to that service. I am also looking for the least cost but...

I plan on being there and have not heard about the tour but would be very interested. This information would need to be posted soon as people (like me) will be placing their airline ticket order and I usually schedule my departure right after the last session.

I set up a coverage path that points to 2 Coverage Answer Groups and then voice mail but find that even though I stipulated only 2 rings on this coverage path, it is ringing 5 times before going to Point 1. I did a list trace so I could see how many rings before it goes to Point 1 and it is 5...

Are you pressing the auto callback button at the time the line is ringing busy or ringing no answer? If you do then you will get the confirmation tone and your button will be lit.

If I understand your question, and you are trying to program a System list from a telephone set - this can not be done. System lists can only be done via access to the switch (SAT or ASA). Personal and Group lists can be done via a telephone with the program access code etc... Hope this was...

You might want to also look into CallCopy. Great support. After we cabled to the server they had us up and running in a day. I only have 33 agents but I am sure you would get the same support. Our call center managers love the system - they are non-techies and from this side of the house -...

I am under the impression that my Intuity Audix system has the capability of sending voice mails (.wav format) to our Microsoft Outlook mail but have been unable to find any documentation that will walk me through the steps. (I do mean walk me through). I have really searched high and low on the...

I have an offsite user who has No Message displayed in the display window of his 4406D+. He said it worked fine when he left Friday and on Monday he saw this and can not see the caller ID any longer. How do I get him back to the display which should be the date and time until a call comes in...

What is the command (or is there one?) to clear call fowarding using ASA? I have some lines that were set up by a previous technician that are all call foward to another line and I want to cancel this forward. I have a Definity G3si. Thanks Gurus! Candice

On a Merlin Legend or Magix system can the number of rings be programmed per phone or is it a system global setting and changes it for everyone? Thanks to the guru's out there! Candice

Thanks to all for your help. One last question - does Avaya offer any training on the Merlin Magix systems? I could probably get my company to pay for it since I have 12 of them!

Coverage Group was the ticket - thank you! Question - my user stated there was no 'inspect' to press. This is a Merlin Magix system - does that make a difference? Candice

Thanks - I'll have them give it a try. Candice

Is there a way to see what coverage group an extension is in? I have an extension that they now want to have a voice mail box for. So I set up the voice mail box (remotely - they are 900 miles away from me) and they are telling me that the calls are not going to voice mail. This must be the...