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Recent content by cshbell

  1. cshbell

    Possible to export a list of Remote Notification numbers?

    We’re getting rid of our CS1000 and CallPilot (v4.04), and upgrading to a ShoreTel. Quite a few of our users have Remote Notification enabled in their CallPilot boxes to page them when they receive a voicemail. Is there a way to export this information for all users? If I search for all users...
  2. cshbell

    CS1000 Backups -- Have I Covered All the Bases?

    Here's how I'm backup up our three CS1000 PBXes: LD 43 EDD After the EDD internal backup routine runs (usually takes 2-3 minutes), then I put in a 64MB PCMCIA SSD into Slot A of the CS1000, and write the backups created by LD 43 to the PCMCIA: LD 143 UPGRADE From the menu, select 3. UTILITIES...
  3. cshbell

    Where is the NAMD in this call route?

    Or, is the caller ID name tag just getting lost somehow in this call path? Will the CS1000 show a name of XXXX if there isn't a caller ID tag?
  4. cshbell

    Where is the NAMD in this call route?

    I have a set for which every outside call that comes in shows a caller ID of XXXX, which must be coming from a set with CLS of NAMD somehow (going off http://www.tek-tips.com/viewthread.cfm?qid=1185743&page=924). However, I can't find where in this call route that would be happening. The phone...
  5. cshbell

    What are the risks if the Admin2 password is compromised?

    Thanks, all. Our Admin2 password, which was set by the vendor, was very insecure. However, they walked us through changing it (log in as Admin2, LD 17, CHG, PWD, enter through the prompts until the ACCOUNT_REQ, CHG at that prompt, the enter the username and then the password). All set now.
  6. cshbell

    What are the risks if the Admin2 password is compromised?

    I don't have a good understanding of the security structure for the CS1000. If the Admin2 password is compromised (for example, if it's easily guessable) what would the security risks be? Is Admin2 more privileged than Admin1?
  7. cshbell

    Blocking incoming international calls

    One of our users is receiving what appear to fax calls or calls with fax-like tones from a number in Germany. We're located in Michigan. Is there a way to block incoming international calls to this user’s DID?
  8. cshbell

    Getting a new CS 1000 R6 - phone options?

    Careful when ordering refurbed M3904s that you get them from a reputable vendor. We’ve been burned by refurbs that were DOA or had lines in the screen from random fly-by-night websites. You get what you pay for.
  9. cshbell

    Teltronics NET-PATH console speed is sloooooow

    Anybody have configuration information on how to do that?
  10. cshbell

    Teltronics NET-PATH console speed is sloooooow

    See, that's what I thought, and that's what I tried. The NET-PATH is port 1, I'm assuming (it's TTY 1 -- those correlate, right?) Here's the PRT of my TTY from LD 22: ADAN TTY 0 TTY_TYPE SDI CAB 00 CARD 00 PORT 0 DES SWITCHTERMINAL FLOW NO USER MTC SCH BUG TTYLOG...
  11. cshbell

    Teltronics NET-PATH console speed is sloooooow

    Vendor (a big telco) recently upgraded our old dial-in modems to newer Teltronics NET-PATH modems. Great for us because now we can telnet to them over IP instead of dialing. We have three different CS1000s. On the first one they did, the telnet interface is pretty fast -- seems to run at about...
  12. cshbell

    Calls that are transferred don't reach voicemail

    Bingo. Thanks.
  13. cshbell

    Calls that are transferred don't reach voicemail

    Yep, voicemail is working fine. (I’m amused by the suggestion that if it wasn’t, I’d have time to be posting here on Tek-Tips!) Here's the TN for DN 1234, the receptionist who is doing the forwarding: TN 011 0 00 12 TYPE 500 CDEN 8D CUST 0 DN 1234 0 MARP CPND NAME...
  14. cshbell

    Calls that are transferred don't reach voicemail

    For some reason, I just can't think of what the problem is here. When the receptionist transfers a call to certain numbers, the calls never reach our voicemail, they just ring and ring and ring. Missing/wrong CLS?
  15. cshbell

    Toggle 'Name Dialable by External Callers' for 300+ VMs?

    System in questions is a CS1000 Opt 11 with CallPilot 4.04: For most of our users, the 'Name Dialable by External Callers' option is disabled, but we need to enable it. We're talking 300+ VMs. Is there a way that this can be automated? Doing it through the web interface will take a very long time.
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