Recent content by CraigUK

This is a BCM set-up! The Symposium Web Client software is on the server as it used to be used for Symposium but is now used for the RCC software for our BCM. Thanks

Has anyone experienced this issue and if so what did you do to resolve it? If you haven't what are your suggestions? When running an Agent Profile Report some agents have a double timeslot for example, agent 25 logged in at 09:36 to 12:40 but has another entry under the first one saying he...

It appears that about 80 users have changed pickup groups. Is there any other way of changing the RNPG for each extension? This will be time consuming having to do it for each extension. Am I not able to just amend the pickup group number? Many thanks

I am afraid that has not helped! When I connect to port 1 I get a '#' and most things I type come back with a 'ksh:'????? Here is an example: # logi maint ksh: logi: not found # maint ksh: maint: not found # mani ksh: mani: not found # maintenance ksh: maintenance: not found # start nse...

Can some one please help me with regards to talking directly to an old Meridian Link Card (A0669468). I need to check the ip address etc and don't know any inputs? Many thanks

AUD028 033076AC 00000600 00000000 00000000 00000002 000032CB 00000000 000032CB AUD328 0330FE74 00000C36 00000002 00006405 00000000 00000000 00000000 AUD028 0334D3DC 00000600 00000000 00000000 00000002 000032CB 00000000 000032CB AUD028 0335CFA8 00000600 00000000 00000000 00000002 0000324B...

Thank you both for looking at this one. Firstly the IDC tables that are being used are 3 and 4 and I have placed 51 to 51 in both of these. The VNR prompt is set at default NO. In my CDB CTVN is set to BUSY. When I call a vacant number I am getting ringing with the ERR183 51200 29 24. Any other...

We have just recently bought over some new DID numbers over onto our existing ones. The problem is that although we have calls to vacant number getting busy tone I am still seeing these messages appear all day as callers are dialling these numbers. If the number is in use by an agent then the...

Thanks John. I managed to find a tn on the bottom line BUG822 + 00584C81 0057FA04 0050BC9C Cannot remember which one though but it was an agent set and not a supervisor set. I think I will out and then recreate the agent as well as the supervisor phone and see how that goes. Pity these bug...

BUG822 BUG822 + 00612322 00E7CE8D 00E7CBE6 00E7CAD3 00761B20 BUG822 + 00760EAC 0076038F 00ABB9F3 00ABB30E 08FA798B BUG822 + 00AB1847 08FDF013 00589576 005893FE 005890AA BUG822 + 00584C81 0057FA04 0050BC9C The above means the following, 'ACD supervisor’s active CR does not equal the observe...

I have an 81C by the way! Craig

I need to program 130 tns' and am in need of a script that will assist me here. Is anyone able to help? I use Procomm Plus 4.8 Many thanks Craig

Thanks John. I will now make myself bored! Craig

Does anyone have a great idea for documenting what is in the cabinets on the 81c PBX? How do you perform a system snapshot and how do you place that in an easy to see word or excel doc? Any help will help me re-inventing the wheel. Craig

I am not convinced! I copied the nicrpt.mdb file over and not the RPT file and have resolved the issue. From this it tells me that the nicrpt.mdb is all that is needed to copy user-defined reports over. Let me know if you disagree? Many thanks for your help Craig