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Recent content by cptrice
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Genesys CTI
Genesys CTI is a complete suite of telephony software that does many things, including: 1) Call control and call routing 2) Attaching data 3) Screen pops 4) Reporting 5) Workforce Management 6) Internet Contact We currently use Genesys in three sites. We have one Rockwell Spectrum ACD and two...- cptrice
- Post #3
- Forum: Avaya: CM/Aura (Definity)
