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Recent content by cplatt7

  1. cplatt7

    VM Pro Spell by Name Directory

    Yes, I understand it's centralized and that's what I'm trying to get around. I need to have each of the customer's locations (200) have it's own spell by name directory. I think I once saw something on here about how to do it but I have not been able to find it again.
  2. cplatt7

    VM Pro Spell by Name Directory

    I am installing an Avaya server edition v 10.1. My customer has several locations with all phones registering to the server and would like to divide up the spell by name directory in the vmpro by location. Each location will have it's own auto-attendant but is there any way to tenant out the...
  3. cplatt7

    Avaya One-X Mobile Preferred app issue

    I actually just tested it here on an android and it work as I would expect it should. Gave a notification of an incoming call without interrupting the conversation on the app. If I would accept the call, it would then put the app on hold. Well, at least I can tell the customer it's their iPhone...
  4. cplatt7

    Avaya One-X Mobile Preferred app issue

    A customer just made me aware of something that I had never noticed and am trying to find a way to change it. If I am on a call using the Avaya One-X mobile app in VoIP mode and someone calls my cell number, the call on the mobile app is immediately put on hold without warning and will stay on...
  5. cplatt7

    IPOCC Abandoned Call Report

    Thanks again, I appreciate the help!!
  6. cplatt7

    IPOCC Abandoned Call Report

    Can you tell me what program you use to pull/query the data and create the report? Maybe I could figure it out from there.
  7. cplatt7

    IPOCC Abandoned Call Report

    Thanks Janni78, I appreciate the quick response. Please forgive me, I am very new to the IPOCC. Took the class a few months ago and just starting my first install. Do you know of any documentation that would walk me through creating my own report? I've been searching online without much luck.
  8. cplatt7

    IPOCC Abandoned Call Report

    I posted something yesterday for which Janni78 responded but cannot locate the thread so I am posting it again. I am installing a new IPO SE with IPOCC v10 and am trying to run a detailed abandoned call report which needs to include date/time, caller id, topic, call length, etc. Is there anyway...
  9. cplatt7

    Conference Bridge moderator pin

    I finally got it working, I really appreciate your help with this, thank you!!
  10. cplatt7

    Conference Bridge moderator pin

    Thanks for all of the information but I am still having a hard time getting it to work correctly. I tried working with the new conf bridge module that's included in v10 but the default module didn't seem to work correctly. I also wasn't sure how to program the moderator's password vs the...
  11. cplatt7

    Conference Bridge moderator pin

    I will be installing a new IPO SE v10.0 system with VMPro. I am trying to get a specific application of a conference bridge working for the customer and have almost everything working but I'm missing the last piece of the puzzle. The customer wants there to be a moderator and not have the...
  12. cplatt7

    IPO SE Downgrade

    Thanks Westi, that's the exact document the Avaya tech showed me. I've already started reinstalling server edition.
  13. cplatt7

    IPO SE Downgrade

    Derfloh. I've been doing this long enough that I should have known better. I did the license migration and sent the zip (xml) file to our distributer who does the licensing for us. I was told everything was good and to expect the new license shortly so I went ahead with the upgrade just trying...
  14. cplatt7

    IPO SE Downgrade

    I should have noted that this is a "real" server, HP R630. I also just tried transferring the iso through web manager and it failed giving me the message " Transfer operation failed. Reason: Available version is higher. Cannot create repo data". So at this point, is my only option re-imaging the...
  15. cplatt7

    IPO SE Downgrade

    Has anyone had to downgrade an IPO SE from v10.0 to 9.1? The licenses that were originally issued were for 9.1. I did the license migration and while waiting for the v10 PLDS upgrade, I upgraded the server to v10. Now Avaya is asking for a new license migration file due to an issue with the one...
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