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Recent content by cowpokes

  1. cowpokes

    Merlin Mail Delay Announcements

    I am running a Merlin Legend R7.0 v9.0 with Merlin Mail (not sure on version). Trying to setup a calling group to put customers in a queue and play a delayed announcement and "Say thank you for waiting your call is important to us...." and also give them an option to leave a message at any...
  2. cowpokes

    Selector code / Direct Ext Transfer question

    No, you should be able to change selector code 5 to be a direct extension transfer. Only problem people just can't press 0 first.
  3. cowpokes

    calling groups

    Have one calling group say 775 and put all your three extensions within that group. Have the Calling Group type by Auto Logout: this sets up so if calls are not answered in about 5 rings it rings the next extension in that group. Set the Hunt type to be Linear so it rings from top to bottom...
  4. cowpokes

    Help with setting up AA on new Partner system

    Yes you can can make the selector codes go to the desired paging groups. These groups are programmed through #502 and are 71 - 74. Feature 00 at extension 10 with a display phone. Left Intercom button twice. #502 1 for the first paging group. Enter the extension # Press 1 to assign. Enter...
  5. cowpokes

    Direct Line Appearance

    Only way this can be done is if the extension is an operator extension. All other extension only have access to the pool button but the operator has access to every individual line.
  6. cowpokes

    Voice Mail - Message too short

    You should reboot the mailbox or the card. Usually like a computer they tend to act funny after running constantly.
  7. cowpokes

    Change VM user voicemail password

    Here is the Admin guide for the Partner Messaging PC Card http://support.avaya.com/elmodocs2/partmail/322706_1.pdf
  8. cowpokes

    Change VM user voicemail password

    Here is the user guide for Partner Voice Messaging PC card. http://support.avaya.com/edoc/docs/partmail/prmpvm_2.pdf
  9. cowpokes

    18 D Goes Dead

    Have you tried and plugged directly it x20's port on the 308EC module and see if you get the same problem? If it doesn't go bad you know its a line problem going to the jack. If it does then its a bad port.
  10. cowpokes

    Swapping Digital and Analog Extension Numbers

    You can only swap out analog and digital extension ports by physically moving the wires around in the switch. Can't run digital on analog and vise-versa.
  11. cowpokes

    Legend 3.0 w/ Merlin Mail delayed answer

    Do you mean you want it to ring on an extension before the AA picks up the call?
  12. cowpokes

    Auto attendant transferring back to the operator

    Is Cover Group 30 set up as the group in Calling Group 770. Then you need to add those extensions 11-17 into cover group 30. Start, extensions, more arrow, cover group, 30 enter, 11 enter, 12 enter, 13 enter, 14 enter, 15 enter, 16 enter, 17 enter. This should make the extensions go to VM.
  13. cowpokes

    Easy merlin Question

    Theres these two links and they have the Feature Tab that shows all the features that the Merlin is capable of. Merlin Magix: http://support.avaya.com/elmodocs2/magix_r3/730110_1.pdf Merlin Legend: http://support.avaya.com/edoc/docs/legend/leg7fr_1.pdf
  14. cowpokes

    EXT 33 calling and leaving messages, X33 port not connected

    Make sure that all the extensions are not assigned to hunt group 7 for the VM ports. If they are it will cause problems calling random extensions and no one on the phone.
  15. cowpokes

    Maitaining you dial up connections for your sites.

    If they have internet connection on the servers you can try using Logmein. https://secure.logmein.com/home.asp?lang=en
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