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Recent content by Coreprat
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Routing calls by skill and time of day
I am looking to figure out a way to be able to route calls into call queue by the time of day, there are limited numbers of agents from 7am-8am and 5pm-7pm with multiple skills. Need to know how to even the calls so that 1 agent doesn't consistently get all the calls during those times if they...- Coreprat
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- Forum: Avaya: CM/Aura (Definity)
