Recent content by coolk

Hi, Is there an easy way to send a topline text message to multiple phones? I want to put a range in the ip address field, for example, 192.168.93.1 to 192.168.83.250. I don't want to type every address in individually. Thanks.

We currently have ACW Agents Considered Idle set to YES and MIA Across Splits or Skills set to NO. There have been reports of discrepancies about agents getting more calls than others. What is the impact in changing these? We would like to reverse the current configuration, ie, MIA Across...

If you do "list registered-ip-stations" thsi will give you the release version of each phone.

Yeah, well that would be nice but doesn't look like happening I'm afraid!

Hi, Does anyone know of an alternative to Avaya's softphone? The reason i ask is that it won't integrate with Lotus Notes in the way that we would like. We have our contacts stored on a network location, ie, not on C:\ as recommended by IBM so that backups can be taken and the softphone is...

Hope this help: Location: 01A11 Name: IVR TRM 148 - 1 Bit Rate: 2.048 Line Coding: hdb3 Signaling Mode: CAS Interconnect: pbx Country Protocol: 10 Interface Companding: alaw...

It is trunk side recording and we have managed to sort the issue. We think it might have been a loose connection in the crossover amphenol cable.

Hi, I have created 2 tie-trunks using 2 ds1's so that we can record internal calls on our Nice Loggers. The trunks are fine and in-service (canamke and receive calls ok) but we only get 1 way audio recorded and the loggers are reporting No Signal from the PBX. Has anyone else manage to get...

I have just checked the cabling and it is standard cat5 straight through for both sides.

Ok, thanks for that, I will check the pin-out. There is no PSTN as its internal trunks we have created, both sides of the coupler are wired to 2 separate boards on our Avaya PBX to create an internal trunk.

Thanks for the replies. When checking Monitor I am getting NOS,LTA which I dont understand becasue the calls themselves are fine so they signalling must be ok or am I missing something? The setup I have is 2 ds1 boards wired into the trunk side logger, 1 on each side. On the pbx I have setup...

We have 1 ds1 connected to the incoming part of the logger and another connected the outgoing therefore creating a loop. So we have 2 trunks, 1 for the outgoing calls and 1 for incoming calls. All the calls we need to record are routed via these 2 trunks so I dont think the voip part should...

yes both the phones being used for testing are avaya 96xx phones. Although I have tested from a tdm to a voip phone with the same problem.

Hi, I am not sure if this is the correct forum or the Nice forum. I basically have Nice trunk side loggers and want to record internal calls. I have the pbx side setup and the calls work fine but for some reason only 1 side of the conversation is recorded. Can anyone suggest why? Thanks.

Hi, I am not sure if this is the correct forum or the Avaya forum. I basically have Nice trunk side loggers and want to record internal calls. I have the pbx side setup and the calls work fine but for some reason only 1 side of the conversation is recorded. Can anyone suggest why? Thanks.