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Recent content by coneil

  1. coneil

    MOH input 8 Ohms/3 watt or 600 Ohms???

    The music source can be any approved low-power device such as a radio with a high-impedance earphone jack. The recommended ICS input level is 0.25 V rms across an input impedance of 3300 ? Any music source with a low-output impedance, less than 3,300 ?, can be connected. The output level...
  2. coneil

    Call Pilot 150 RCC 3.1

    What about RCC_2_45_101 Released on 9-08-2009
  3. coneil

    How do I restrict VM's routing for toll fraud?

    Turn off "outbound transfer" in class of service 1 for all mailboxes (if you are using class of service 1 for all your mailboxes). Turn off this option for Class of service 7 for mailbox 102. This is usually how they get into your system.
  4. coneil

    Password policy on Callpilot VM system

    On BCM50R3 / BCM450 Via feature 983, press Mbox. You will see Add, Delete,Change Press 1 to edit a class of service. O'Neil
  5. coneil

    Upgraded MICS to 7.1 and NAM to 4.1 but have a problem

    This was an issue sometimes with systems upgraded to 7.0. This issue may also be in 7.1 sometimes as i have never seen any bulletin noting that this has ever been corrected. The procedure you invoked would be your only attempt to correct the issue. Q01086302 : Services MICS 7.0 Control Set...
  6. coneil

    BCM 400 - DND on Busy

    Try Prime set the extension for the target line instead of voicemail DN. When prime set is the voicemail dn, if a call primes to the voicemail, then the system will match DNIS digits to a mailbox. IF DNIS digits match the extension then you are good for going to the right mailbox. IF DNIS...
  7. coneil

    BCM 400 - DND on Busy

    Set your target line to be answered by AA 12 rings, To allow the external incoming call to follow the CFNA programming on the set you need to assign the line/target line to be answered by the BCM's Auto Attendant (AA). As long as the rings to answer are set higher than the CFNA rings on the...
  8. coneil

    Changing Voicemail PRO server password

    VMPRO service / domain account - I changed the password for that. VMPRO Database service runs with a local service account with nothing to change. Should VMPRO Database be changed to run with a Domain account with the the password? Thanks!!!
  9. coneil

    NORTEL to AVAY

    IP Office isn't bad to learn. When it comes to the advanced aps (CCC, IMS) you'll have fun banging your head against the wall the first time unless you have somebody showing you what to do. IP Office loads aps on Severs unlike BCM/Norstar, so if you are coming from that arena you may have less...
  10. coneil

    Changing Voicemail PRO server password

    Got a customer that needs to change his Voicemail PRO server 4.1(40)password. All programs were installed under the domain accounts. We changed the server password and the services passwords that run with domain accounts but did not change any services with local system accounts. After a reboot...
  11. coneil

    High Pitched Tone

    I informed Avaya that others were having the same issue and they said they were aware that others were having the same or similiar issues and were working on it. They did not mention any existing patch nor any fix in 4.2. Avaya engineer infomred me that it is still with R&D. Thanks Chris O'Neil
  12. coneil

    High Pitched Tone

    Who knows, maybe it will help. DO you have an existing case with Avaya and what is the case number? i can pass the info along to help show that there are other systems having the same issue. Chris O'Neil
  13. coneil

    High Pitched Tone

    I have the same issue or a similiar issue. My issue is a user makes a call, and hangs up. Next time they pick up their phone, all they hear is a high pitched digital sound. I don't believe the user can make or receive calls, if they could, of course they could not hear anyting. Not a stuck...
  14. coneil

    VisualVoice mail "greeting"

    I tell the cusotmer to do the following *17 - Change password / Record name for mailbox Exit Now go into Visual Voice and press Greeting and record your greeting. Done. Through visual voice, the greeting is Greeting#1 for all calls. This keeps it simple for the user. It is great that there...
  15. coneil

    BCM 400 - "No Resource" message when accessing Callpilot

    try rebooting 3 or 4 times and maybe you might get lucky for a temp solution. load the latest patch related to lack of available space on the f: drive.if the patch will not load and the f: drive is at "0" for available space then you will need to call nortel to have them move the DOCs folder...
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