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Recent content by compmajor

  1. compmajor

    CC7 CCMM Backup Error

    Doing an Immediate Backup type on CC7 CCMM, we get the following problem: 2010-04-07 08:32:04,856 DEBUG com.nortel.cc.dsf.sysops.dbmaintenance.backup.BackupCommon - Server mode is 'Active' 2010-04-07 08:32:04,950 DEBUG com.nortel.cc.dsf.sysops.dbmaintenance.backup.BackupCommon - Server mode...
  2. compmajor

    Cannot Forward Unified Messages

    I have installed Unified Messaging. My Outlook is pointing to an Exchange server for regular email. I get UM's just fine in the CallPilot inbox. When I'm in the player, click forward, choose a recipient from the CallPilot directory and hit send, the UM tries to get sent from my exchange...
  3. compmajor

    BCM 50 Losing Time

    There is a patch for 50's. A batch of them had a time slip problem. Can't remember the patch number, but we had this problem and it fixed it. It won't matter if you point it to NTP without this patch.
  4. compmajor

    Password protection on i2007/1120E/1140E.1150E

    I have the official real tested answer. The documentation is AWFUL, but it does work. Here is a sample string: Nortel-i2004-A,172.20.1.200:4100,1,1;172.20.1.200:4100,1,2;0.0.0.0:5000,0,0,PARTSECUREMENU. Replace the 172.20.1.200 address with your call server IP, of course. Replace...
  5. compmajor

    Agent Desktop Display

    We have ADD successfully working in a Citrix environment! Refer to: Symposium Call Center Web Client Planning, Installation, and Administration Guide 297-2183-117
  6. compmajor

    poor voice quality at Ph 2 i2004 with IPline 4.50.88

    IP to digital nails this to your network. You need a network engineer who understands QoS concepts to resolve this problem. Poor call quality for IP telephones on a network always relates a QoS issue. An understanding of bandwidth zones and their relationship to both the switched and routed...
  7. compmajor

    Agent Desktop Display

    According to the docs, this is supported. We will be trying this with a customer tomorrow. Keep you posted.
  8. compmajor

    Multicast issue?

    Are you saying the multicast only works in the ELAN?
  9. compmajor

    Partition problem in 5.0

    We keep getting an error in SCCS 5.0 stating "cannot update partition information" when we try to add a new skillset to a new partition. We are OK for licences. Anyone ever see this?
  10. compmajor

    SRG50 Signaling Port

    That's what we figured. Thanks for the tip!
  11. compmajor

    SRG50 Signaling Port

    Our SRG50 1.0 signaling port is 7000 instead of 7300. For the sake of continuity with the other SRGs we have deployed we want it to be 7300. Anyone ever have this problem?
  12. compmajor

    Ring Aux Ringer off of SRG

    We'll give that a shot in the lab. Thanks! We've got a call in to Nortel. They're telling us we can use ICA seat licences to do this. We can't wait to hear how they propose we do this. I'll post back to let you know.
  13. compmajor

    Ring Aux Ringer off of SRG

    Has anyone successfully implemented auxillary ringing at a remote site with an SRG with the calls coming in through the CS1000? We're banging our heads here trying to device how to ring a bell off the main number for a remote site where that remote site main number comes in through the CS1000.
  14. compmajor

    CallPilot User Timezone and SRGs

    Amen to that! They are very hard to partner with sometimes and this is only a fraction of why. Thanks for all your help on this. I really appreciate it.
  15. compmajor

    CallPilot User Timezone and SRGs

    I just ran through the setup wizard out of desperation and under Network Message System it says No. So I get it now that we don't have it, but why does it tell me I have 500 in Server Resources?
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