Recent content by commgal

Tucson Arizona

We ordered from two different vendors on Amazon and were sent T7316 sets NOT T7316e sets! Argh! Are any of you vendors or know of reliable vendors that we can order from? (We are just a business and I used to be in the industry but not anymore). We also just ran out of mailboxes today so I...

Mystery solved! Thank you number1telecom! The back looks like it has the plug for the the T24 on it but when I took the back cover off it doesn't! I'll be returning the T7316 to PBS Supplies. Thank you all for your help!

Auto set relocation off, tried phone in two different ports and still a 7310. Looked in User Preferences but it doesn't have an option to change. And yes, we do have three T7208's. I used to work in this field but haven't for 10 years. We have a Norstar at work so I do the programming...

Thank you all for the information! The set is definitely a a T7316e because it does have the handsfree button in between the speaker button and the headset button (below the volume control bar). And they are new phones not refurbished. I put one of our older phones in that jack and it is now...

The part number is the same for both (NT8B27) when I google it and on my desk phone and the new phone. My desk phone does have T7316e on it - the two I ordered have a label on the box that says T7316e...

When I looked under Port/DN status and then Device it shows as a M7310. Same thing under user preferences. The only reason I saw that it thought it was a M7310 is because when I went into programming the arrows for Show, Next and Back were in the middle of the buttons on the T7316 instead of...

We have a MICS 7.1 with all T7316 phones. I added a new extension on a station module that already has other T7316's on it. The port thinks the phone is a M7310. Has anyone else seen this before and what can I do to make the system see that it is a T7316? I unplugged the phone and plugged it...

Help! We built an auto attendant in Call Pilot and the "0" goes to the attendant console. We took the LDN that was the DID off (made it an ACD queue NCFW to VM) and made LDN0 "0". When the console is already on a call and someone zeroes out of the AA they get a CP recording saying that their...

I just programmed a new fractional PRI on a MICS 4.0 and when testing with the carrier, received second dialtone, but when they cutover the T1 the second dialtone was gone. I didn't change anything (not that there's a place for second dialtone on 4.0 that I know of) - but the carrier says that...

I have a customer with an old 8 x 24 with DR5 software and no voicemail. They need a 4 port (or 2 port 4 channel) voicemail system to work with their 8 x 24. I can't find my compatibility chart anywhere...help!! Which voicemails (that can handle 4 phone calls at once) are compatible? Thank...

I don't think I worded my original question very well...so here goes: They already had a M7324 with 2 cap modules. The 2nd module (farthest away from the 7324) had buttons that stuck really bad - other than that it worked fine. So the customer ordered a refurb CAP module and replaced the one...

I apologize for not making it clear: he replaced the existing CAP module so the wiring is already there. Thanks!

I've looked through the FAQ's and searched but didn't find an answer... I have a customer who replaced the second CAP module on their very old 8 X 24 system. He didn't unplug the jack from the wall first; he just unplugged from the module and then plugged in the new one. The second module has...

I have a customer who is still having sound quality issues with their CICS 6.1 and the T series phones. They have an M7310 and a T7316 both at the front desk (doctors office) and can hear great on the M7310, but if there is background talking, they can't hear the caller very well on the T...