Java is complaining that the text field txt_OutputWindow is not a static field in the Mainframe class. Either make it a static field or create a getter method in the Mainframe class to obtain a handle to the text field.
Sure the exception is thrown from the if-statement? I suspect it is thrown from within the getUniqueQuery method, and if that's the case you will have to catch in.
No, there is no way to get around this problem.
You could define all your SC users in uppercase within ServiceCenter. This will work as long as you stick to Win NT clients, but going to XP will give a variation over this theme, because then the users will have to logon to the domain in the same...
You are probably missing the eif.jar on your classpath. The jar file itself is distributed with the TEC software, so you can locate it on your TEC server.
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