Recent content by cl8ton

I was wondering if anyone else has ever had issues with this model phone? I recently purchased some refurbed 6416D+M phones to which I attached a headset and a brick for some new CS agents we recently added. For some weird reason, the handsets on two of them have gone "dead" but the headset...

My first reaction is thinking that the single point of failure with the phantom agent option is relying on the attendant to actually get accustomed to using the login and logout buttons. I suppose the fact that she is able to remember to use the night service buttons makes this a moot point. I...

Hi all - Our local CO trunk runs through a vector in our 8700 that checks time of day before sending it off to the attendant extension. Very cut & dried. a few weeks back when we had a terrible snowstorm here, the office closed up early but the calls on the local CO trunk kept on coming thru...

That was my thought exactly.. if they're available, they should be answering. Nothing on page 2 about RONA. I will question the vendor about that. I think the idea is correct- they're available, so they need to answer. Thanks everyone.

but wait... the issue is that my agent IS available but not answering. It's skipping the announcement step and going right to the next skill. The caller loses out on the option to press "1" to leave the agent a voicemail.

THANK YOU!!!!! You're awesome! The vendor wrote this vector BTW.... :-) Carla

I am having a problem with a vector that does not seem to be working correctly. The call comes in and depending on time of day, etc.. is queued to a skill. The way we want it to work, is if the agent does not pick up that call, it will roll to an announcement that gives the caller the option to...

Thanks for the tip. I will see if we can put something like that into place. Great idea. Carla

The system is a Merlin Legend. I haven't been able to narrow down whether or not this is one particular phone line with this issue. It happens very infrequently and unexpectedly. The last time it happened, the user had dialed in to a conferencing service, and they were quite a long while into...

I am having intermittent issues with a Merlin phone system I have installed in one of my offices. I actually believe the problem is on the LEC side, but they insist its not. Occasionally, someone will be on a connected call that suddenly gets disconnected - followed by a canned recording that...

I ended up calling Avaya on one of our switches that is under maintenance with them. As it turns out, our local area code has been programmed both ways - 1+ sent 11 digits out thru our LD trunk and had been labeled fnpa. The local calls were being sent out the local trunk as a regular 7 digit...

I got blindsided with this this morning. I need to change the programming so that we can dial a 1+ for local calls. I am having a complete senior moment on this. Can anyone give me the quick and dirty change that needs to be made? thank you Carla

Trunk group 4 is the local CO trunk at our Milwaukee location...

OK, here's the weird part.. I had the user in Milwaukee dial 911 (yes. the operator was not too happy with her) and did a list trace at the same time. The system checked ARS and selected the correct route-pattern and trunk group. 13:32:54 active station 2087 cid 0x32b5 13:33:02 dial 911#...

That's pretty much what I was looking for. I had a bad feeling that the 911 was not setup right in the system. The alert button would go off at the attendant console - but when the remote site was contacted, no emergency personnel ever showed up. (it was a mistake. No emergency at the time.) The...