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Recent content by CIDCrane

  1. CIDCrane

    PRI random outbound calls don't connect...

    Sorry, kept it brief before. Issue started about 10 days ago but they just involved me today. Carrier has been running traps. I have used monitor and it occurs on the same channel on the IP Office. But the good calls are also going out on the same channel as the bad calls. System is old, 406...
  2. CIDCrane

    PRI random outbound calls don't connect...

    Working with carrier on an issue where calls randomly fail when dialed. No problem on the inbound side. I was provided the following trap by the carrier.... Bad call 274 06112013 152222.00001:1.11.18051.Info .ISDN : Service PRI-1-11-1-24 D1 : L3 RX CREF=004a SETUP (MsgLen=39 CRLen=2...
  3. CIDCrane

    UC Module call flow database issue

    One thing that I have come to understand recently, IP Office technical tip 252, is that on the voice mail tab under system, the ip address should be 169.254.0.2. I have been giving the UCM an address on the customers' network in the same range as the IP Office. Like I would do if I had a...
  4. CIDCrane

    UC Module call flow database issue

    When you say I made "a config without the card". By card do you mean SD card or UC Module? When I built the config offline I told the system that the UC Module was part of the config. Should I have built the config offline and not have included the uc module as part of the hardware on the config?
  5. CIDCrane

    UC Module call flow database issue

    are you saying that the order in which I did things may have caused this issue or this is where I should go from here to resolve? This is my fifth deployment using the UC Module and the first time I have had the issue. Should I have Installed all the modules except the UC Module, then boot up...
  6. CIDCrane

    UC Module call flow database issue

    I keep wondering if it was something that I did? Worked great for about four hours. I programmed the system offline and had the licesne for the essential edition in the file that I created. Received hardware last minute. Formatted SD card for MU-Law. Then recreated it. Put the SD card into...
  7. CIDCrane

    UC Module call flow database issue

    Sorry. I was not trying to access the client from another machine on the network nor was I trying to access the pc with the client running on it via RDP. I was just on the client pc the entire time. Everyting that I had built continued to work but I could no longer retrieve the call flow data...
  8. CIDCrane

    UC Module call flow database issue

    Going to replace with voice mail pro and a pc. Seems like there is work to be done on this still. thanks
  9. CIDCrane

    UC Module call flow database issue

    I have a 500 V2 running 8.1.63. Have the UC module configured. Had my call flows built and recorded. Messages all work, mailboxes work, outcalling works. I hear the Night message when the Night button is pressed. But when I open the Voice mail Pro Client I now get a message "problem with...
  10. CIDCrane

    Information Element 74

    what's crazy is that it worked with Spirit on a different circuit and now with the same carrier it is an issue with the IP Office. I will have to get more information from the customer how it doesn't work. I have kept a distance saying it worked before.
  11. CIDCrane

    Information Element 74

    Working with Spirit Telecom on a mobile twinning issue. Issue is that it won't work. Thier engineers are telling me that Information element 74 was missing from IP Office and that was the cause. Anyone heard of this? thanks
  12. CIDCrane

    IP Phone phone issue

    I have been considering having them take one of the two phones back to thier office and plug it into a port on the network and see what happens with the phone.
  13. CIDCrane

    IP Phone phone issue

    500 V1 5.0.18 software Two Ip phones (5610), hardware vpn, Cisco AS5505 at remote to another cisco. Business class internet service at users home. Phones at a users vacation home, unused for weeks at a time. When user goes to use phones, phones say discover and the IP address of the phone...
  14. CIDCrane

    Call Volume across the network

    I have three systems in an SCN with a common carrier using MPLS between the sites. All systems are 500V1 with 5.0.26 and voicemail pro. Site A main location with voicemail pro and PRI Site B remote location with copper lines. Site C remote location with copper lines. At night, sites B and C hit...
  15. CIDCrane

    Delayed announcement issue

    Appeciate the suggestions. We had to turn on "reinvite supported" to get externally forwarded calls to work. I will turn it off to see how it effects the delayed announcement issue.
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