Recent content by Chriswilken

The phones do have the latest firmware. I have tried different options to set up the Bluetooth pairing but results are the same. Even if you take them out of the call centre environment and make the phones a normal phone it still doesn’t work. I think that maybe the headset are not suppose to...

Thanks for the info. I have tried it by de acquiring and adding IRA to cls and LPK of 2 then required but with no luck. I'm using LG-Nortel 8502 Wireless Headsets. When you use the headset it only response the ACD queue so that you can log on but that's it, no dial tone or anything.

I got the Bluetooth headset to work on only the ACD key but can’t get the headset to operate on the Dn. Is there any special configuration to change so that the wireless headset can work on the DN as well? Please find attached phone config. REQ: prt TYPE: tnb TN 100 0 4 0 DATE PAGE DES DES...

Hi Please find the solution below. Solution Detail Caller gets wrong mailbox after call transferred by another set. -------------------------------------------------------------------------------- Problem Description Fact: Core X210400t CallPilot DNIS Symptom: Caller gets wrong mailbox...

When you phone ext 8000 and the person answers the phone and you then ask the person to transfer you to ext 7000, the person at ext 8000 puts down his phone and the phone now rings on ext 7000. The person on ext 7000 doesn’t answer his phone; his phone is set up to go to voice mail. But when no...

My client is running a 1000S system. We have configured the Dect card (DMC8 NTCW00ac) in slot 9,, TN 39. The problem that we are experiencing is that no matter what changes you make in OTM the Card keeps rebooting itself. It will stay connected and then disconnect the TN like the card has been...

We tried all the scenarios. Removing the configuration of 3 phones and setting them up with only CLS FBA FNA MWA. No Luck. Loaded patches changed CDB setting still with same problem. External call comes in A, Caller B answers the phone and then transfer caller A to Caller C. No matter what you...

Solution if any one gets this problem again Solution Detail Failure to send fax via Desktop Messaging -------------------------------------------------------------------------------- Problem Description Fact: CallPilot CallPilot 2.02 CallPilot Desktop Messaging Desktop Messaging...

My client is using Callpilot Desktop messaging to send and receive faxes. Everything was working fine until there Exchange server fell over for a couple of days. After they sorted out there Exchange server the users couldn’t send faxes any more but can receive faxes. I know it sounds that the...

My client is using Callpilot Desktop messaging to send and receive faxes. Everything was working fine until there Exchange server fell over for a couple of days. After they sorted out there Exchange server the users couldn’t send faxes any more but can receive faxes. I know it sounds that the...

The problem seems to be only on the console stat and indivdual console stats. What about the USB dongle can the sleepm mode causes this problem. Chris Wilken Business Connexion South Africa,JHB

HI I'm running OTM 2.2 on a client site. OTM keeps on losing it's stats. The one day the stats are all there the next day it is gone. Problem seems to be intermittant. Any Ideas. Chris Wilken Business Connexion South Africa,JHB

Yes I did. I'm going to try and replace the msdl card today. Maybe the error will stay away for longer than a week. Chris Wilken Business Connexion South Africa,JHB

I have dis msdl in ld 96. It works fine but problem comes back after a while. I also replace the PRI card. But not the MSDL. Chris Wilken Business Connexion South Africa,JHB

My system keeps comming up with this error. I disable and re enable the MSDL the error disappear for a week or so. Any Idea on how I can keep the error from appearing. Chris Wilken Business Connexion South Africa,JHB