Recent content by ChrisLynch

need some very specific and deatailed technical inforamtion" There are probably a hundred technical manuals available... need to be slightly more specific ???

The technical documentation should have been supplied with the kit... i believe this comes in both hard and soft copy format. I would assume that your IT support staff would have been handed this documentation, whereas you may only have been given the "User" manuals. That said, they might all...

They can be found in one of the appendices of your technical documentation. Chris.

Hey, Just read an internal memo sent round regarding NICE 8.5, apparently you need to install service pack 30b which solves issues such as users not updating. There is then a hotfix ontop of this that solves the problem where changes do not update under the admin user. HTH. Chris.

Hmm... I assume the question numbers all match the appropriate labels and notes, comments, coaching fields etc ? Other than that, I have no idea. Sorry :-( Chris.

Maarten, Have you checked the tab order on the forms ? Chris.

Can't say for certain what the delay will be. I don't think the purpose of this system will change the delay either - it's the service observe function that causes the delay. Though I don't know exactly WHY this delay is apparent, I have a feeling it's to do with the time taken from when...

Hi, Yes there is a delay. It can vary though, sometimes it's only 1/2 seconds, sometimes it's less, but then sometimes it's up to 10 seconds. You will probably agree that this can be problematic. Note that this will only occur when using a Seperate "QA" system, such as Nice...

I'm assuming that you are using total recording (i.e. hard wired to the extension) on this logger... Just a thought, and I know it's REALLY simple, but have you checked the recording level of the channel? It's entirely possible that someone has inadvertently reduced the recording volume. Chris.

Does it work if they are played via extension, rather than LAN ?

Hi, No problem, glad to be of assistance. As for the locked recordings, this happens when your schedules are set to record very specific calls only - or long calls. The way NICE Universe works (usually) is that it "Service Observes" an agent and starts recording the call, BUT if the...

Check what the username is on the SQL connection to the CLS server - if you have installed the software using an admin login, you'll probably find that the SQL username is invalid. To test this, modify the SQL connection to use username "sa" and a blank password. Let me know if it...

Hi, Can you confirm if you are using Total Recording, or NICE Universe - for selective recording only ? We have had issues similar to this on our NICE Universe kit, usually it is because NICE is attempting to record too many calls simultaneously - resulting in there being either no Screen...

Hmmm... i think it might be possible to do this, but it's probably going to be kinda annoying.... It IS possible to use NICE Universe to connect to various different CLS' - all you do is setup a connection to each CLS with a differently named SQL connection, easily done from the ODBC / Data...

Just one phone, but if it can't be done it can't be done... Cheers guys.