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Recent content by Chris Rand
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Avaya CMS Supervisor Script Length
Thanks again for your help on this. We'll try the ODBC route as well and see where it goes. I'm also definitely a fan of "start small" as I know things get crazy if you try to jump to a large number of changes immediately. My personal experience with CMS Supervisor & the Avaya world has shown...- Chris Rand
- Post #5
- Forum: Avaya: CM/Aura (Definity)
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Avaya CMS Supervisor Script Length
Unfortunately it needs to be thru CMS Supervisor as most of the staff using this process doesn't have access (or the knowledge) to use the ASA. It's a great alternative idea but for this particular situation, I don't think we can "sell" the idea of giving the team the access to the ASA. They...- Chris Rand
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Avaya CMS Supervisor Script Length
Hello All, Working on a project for a large number (~1500 agents) of call center agents to be changed from a varied skill set adjusted based on daily needs to a fixed base skill profile which varies based on the agent type. We obviously can't do manual changes for all 1500 (that would take a...- Chris Rand
- Thread
- Replies: 4
- Forum: Avaya: CM/Aura (Definity)
