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Recent content by chetan18j
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Available-agent Strategy on vector
Hello Team, I want to program vector based on available-agents (instead of staffed agents) to queue calls. However, we only have single agent and if that agent is on active acd call(state ACD-IN), would next call still queue to skill or will it follow "available-agent < 1" strategy? What we...- chetan18j
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- Forum: Avaya: CM/Aura (Definity)
