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Recent content by charlottemccloud

  1. charlottemccloud

    Octel 250 Very Specific Integration Problem

    Next question for all of you 250 Experts - Is there a way to do a "Quick Message" on a 250/350 as you can on a 200/300. This means that when a caller hears the main menu, they can press * and they are prompted to "enter the address for your message" - caller then speaks after the tone and hangs...
  2. charlottemccloud

    Octel 250 Very Specific Integration Problem

    Thanks for all your help, Ken, I'll see what I can come up with. Have a great day.
  3. charlottemccloud

    Octel 250 Very Specific Integration Problem

    Ken- It's a G3v8i.02 Definity. What I'm wondering is why the caller ID is blocked when the operator transfers the call to the station in SAC but if a caller dials the DID directly, a valid call record is sent. Thoughts on that? Thanks!
  4. charlottemccloud

    Octel 250 Very Specific Integration Problem

    Ken- Here's the CDR of the failed call. Also, you asked how the attn is transferring the call and how fast? She has a DSS so it's pretty immediate. She does not stay on the line. ***** 19 MAR 08 10:34:51AM TNE:(TREES, NORMAL ENTRY) Port: 2C CallType: 0 Caller: Callee: Thanks!
  5. charlottemccloud

    Octel 250 Very Specific Integration Problem

    Please scroll down for screen prints. As far as a print capture of the CDR of a failed call, I tried getting that done with Avaya - (I would place a test call and the tech was looking at the CDR) - and they couldn't see the call. I have not been to school on this product, but it seems he could...
  6. charlottemccloud

    Octel 250 Very Specific Integration Problem

    Does anyone have integral knowledge of the 0250? I have a very specific, 100% duplicated integration issue on a 250 and Avaya TSO is getting expensive. Here's the scenario: Someone calls the main listed number. The auto attendant answers. The caller presses 0 to get out. The operator...
  7. charlottemccloud

    Aria 0250 question

    Hey all- Does anyone have good technical knowledge of the Aria 0250/0350 product line? I have a very specific, very unusual scenario happening and Avaya can't figure it out, at $600 an hour. I won't go into it here, because it is very long--winded, but if anyone wants to have a go, I'll be...
  8. charlottemccloud

    9630 sets/Off station EC500 not ringing internal calls

    I've got an interesting problem. Customer has an S8500 running 4.0 CM using 9630 phones. I've got the off-pbx-station mapping form configured correctly, but here's the problem. If the user gets a call on their DID or transferred from the switchboard, cell and station ring as it should...
  9. charlottemccloud

    EC500 not ringing with internal calls - Rel 4

    Has anyone had any trouble using EC500 running Rel 4? I used the off-station mapping form; I know it's programed correctly, but the feature doesn't work if the call is internal. Wondering about a software glitch or possible patch needed? Thanks, in advance, to all. Regards.
  10. charlottemccloud

    S8300 Integration with a GFI Fax Server

    Thanks! I appreciate all of the info.
  11. charlottemccloud

    S8300 Integration with a GFI Fax Server

    Hi- We've just installed an S8300 running 4.0 CM and we're trying to integrate with a very basic GFI Fax Server. It can be integrated via DTMF or DID ISDN. We've tried everything to get the DTMF integration to work, but with the mode code system parameters, since the Fax Server ONLY wants the...
  12. charlottemccloud

    Verizon PRI - S8300 - no caller ID with name

    Hello- I have a Rel 3 CM S8300. I have a local PRI with Verizon for inbound/outbound calls. Verizon has verified that we subscribe to caller ID w/ Name. We are seeing Caller ID, but no name. In the trunk group, I do have send name? Set to y. Thanks, to all.
  13. charlottemccloud

    Audix One Step Recording

    Hello- I doubt this, but with an Intuity at 5.1, can I move the messages stored in a mailbox to another medium? (Like a folder on a network drive.) Thanks to all.
  14. charlottemccloud

    Magix Rel 4 Calling Group

    Help! I have a customer who has a Rel 4 Magix. They have a calling group and they want to play a busy signal if all reps are on calls or not logged in. I turned Queue control to 0 but that did not let any calls in. (I was logged in and I was the only one but I did not get the call.) As soon...
  15. charlottemccloud

    S8500 suddenly time off by 12 hours.

    Thanks to all. I did a list history and no one changed the time. Customer doesn't have ASA and we don't have anything synched to change the time. I will call Avaya TSO and I'll let you all know!
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