Recent content by cgilmer

Anyone have an enviornment where they have this working that could post some of their VPIM configurations from both sides?

The best way to track it is to have them log out for breaks and lunch. Then check the Login/Logout report the next day, or later that day and you can see when they took their breaks and lunch. Should be fairly clear 15 minute breaks and whatever time you give them for lunch shown on that...

The position ID is generally assigned like roll over keys as far as numbering goes. You find a list of available DN's (LUDN) and assign it a NON-DID number. To make it simple we used to assign say 4500 (where the 4xxx range was the local exchange) as the Primary DN, the secondary DN would be...

Should probably try deleting it and re-building it now and see if the same problem exists. If that doesn't work wait until you reboot the server again and check. After that I would chalk it up to needing to be added to the do not use again list.

Well then check the priority of the agents in those skillsets. If they are not all the same priority in that skillset then they won't be evenly distributed.

If its a 3900 series phone try updating the Firmware on the phone in ld 32. Do an FDLU XXX.X.XX.XX (TN). Just make sure you de-acquire it first. Not sure what to tell you if its not a 3900 series phone and its still not doing it. What revision of PBX software are you on?

Its probably the XP firewall.... you have to open up the ports on the firewall in order to allow the Web Client Server to communicate with it. Also its not just Soap that has to be installed if you aren't an administrator of your box. You have to have the msi file from the Web Client to get it...

First thing I would verify is what the first person asked... if you are "defaulting" to the ACD it should say so on the agent display and in the Symposium CDN reports. Secondly if your ELAN/ELNK is up, you can check in Configuration, via the Web CLient. Go to Configuration and Global Settings...

You don't need to change the value of your call variable. If you needed to queue the call to another skillset you would just use another call variable, hence something like skillset2_cv in the looping section. A call variable is locked onto that call... when the next call comes in it matches...

Well the only reason you would need to use that is if you "had" to balance them on your side. The best way to do this is to contact your 800# vendor and ask them about splitting the calls between the two centers at their level. In this case you would have some sets available say 50/50, 100/0...

This is defined as a short call. Should be in several of your standard reports. You just need to make sure to set a threshold for the agent level reports for short calls.

Silly question but you are clicking on the checkmark and hitting the Update Selection Criteria right?

Try using it in a where statement like this... it will save you some space and some logic. Where NPA Equals Value Ohio_NPA_List_gv: Execute Script i_Migration_sc Value Tenn_NPA_List_gv: Execute Script i_Migration_sc END Where I don't think you need the () in the If statement for...

With enhanced services on MM13 you had an ethernet cable providing the service between the SCCS and MM. Might try replacing the cable or verifying the connections are secure. If that isn't it you need to verify you have your ACCESS ports on MM seperated from your GIVE IVR ports and your...

There are several other companies you can look up I found when doing some investigation. I haven't had any dealings with them, other than voice conversation or sales literature, but you may find that any alternatives are worth investigating. www.vistacomtx.com www.VoicePrintOnline.com...