Recent content by ccastillo

It is a SIP phone. We are installing an avaya phone system and the question was asked if our users will get the message waiting light when a voice mail is left. The answer given was "if the phone supports QSIG then it will get the MWI". I searched but could not find the answer. Thanks All,

Does any one know if the IP 501 supports QSIG? I cannot find anything in the docs?? Thanks In Advance

This is a shot in the dark since I'm new to Audix but I think it's version 4.4 vendor: Lucent Technologies

I am trying to simply display my Auto Attendant Menu Tree. So far I've determined the only way to perform this task is by typing: display auto attend routing menu tree However this seems to run a test and not simply display the structure. My question is, does it infact run a test on each Auto...

Thanks but I need to know what model I have so I can get the appropraite manuals. How do I get the model number? Thanks In Advance,

I've recently been placed in charge of an Avaya Definity PBX with Audix voicemail. How can I tell what model they are, software release, etc.? Is there anywhere I can download information regarding basic MAC work and voice mail maintenance? Thanks In Advance,

This may be a very basic question but I have to ask. Why do some phone cables (base chords that run from the phone to the wall) have one pair (two cables) and others have two pair (four cables). How many pairs are necessary for a phone cable to work? Also can cat5 cable be used as phone cable...

Without purchasing Remote Agent Observe is there any other way to allow remote monitoring of agent calls? Thanks In Advance,

Still looking into it. I hate to suggest the standard Microsoft fix but have you tried re-booting Symposium and the web server?

Hmmm it might be patch related. Have you determined if you are on the latest PEP? I'm just throwing it out there because I've never experienced this problem. I'll keep researching.

Are you using the Web Client to activate your scripts or are you using the SMI workbench? I would try to activate the script in both (If you have both) to help determine if it is the application.

Are they viewing RTD via a web server or classic client?

Have you tried the default password of: 12345678

Sometimes when an agent loggs in to SA launcher it will assume the DN, and position I.D. of another call center agent. For example if my agent is extension 1234 and they log into the phone set using 1234#, they show up correctly in real time display as agent 1234. Then when they log into S.A...

Also have you tried accessing historical reports via the SMI workbench?