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Recent content by cc2009

  1. cc2009

    Voicemail Pro: Replaying the Entry Prompts

    You know I never I thought about that, I'll give it a shot. Thanks.
  2. cc2009

    Voicemail Pro: Replaying the Entry Prompts

    Hi, I'm running voicemail pro 4.1. I menu setup where that when a person does not pick an option the call is transfered to the operator. What I would like to do have the menu options replay wait another couple of seconds and then timeout and transfer the call to the operator. I'm not sure...
  3. cc2009

    Phantom Calls

    It was intially installed with 4.1. We were using a Merlin Magic system before, and only recently installed the IP Office system in our office.
  4. cc2009

    Phantom Calls

    Good point this phone does have an expansion module, the type of phone is an Avaya 5420.
  5. cc2009

    Phantom Calls

    Thanks, but the phone display does not show a number or gives any information on where the source of the call is cominig from. I also tried to reboot the IP offfice server, that did not work.
  6. cc2009

    Phantom Calls

    My office uses an Avaya IP Office Manager version 6.1. Occasionally, we'll notice the Front Desk's phone will ring but no one will be on the other line. When this started happening I started checking the Call Status program to trace the calls. I noticed that the calls were not tracable, it...
  7. cc2009

    EU24 Sporadically Not Displaying Button Lables

    Those questions are valid since I've never really used this device. The screen goes completely blank and pressing the large swap button at the bottom does not resolve the problem.
  8. cc2009

    EU24 Sporadically Not Displaying Button Lables

    Unfortunately we do not have a module we can swap it out with.
  9. cc2009

    EU24 Sporadically Not Displaying Button Lables

    The display is blank but the buttons still work. Thanks for the help.
  10. cc2009

    EU24 Sporadically Not Displaying Button Lables

    I have EU24 expansion module connected to an Avaya 5420. Occassionally the display of the module will not show the lables of the buttons. Usually when this happens we have to unplug the device wait a few minutes and plug it back in. I was wondering if the display buttons occassionally...
  11. cc2009

    Dell D610 - Montior Turns off When Unplugged

    Hi, I have two Dell D610 laptops. When they are plugged in or docked, the laptops run with no problems. However, when the laptops are unplugged the monitor shuts off but the laptop remains on. The hard drive light and the power light are green. Pressing the power button or the keyboard keys...
  12. cc2009

    IP Office 5.2: w/ VM PRO problem with VM Greeting

    I only rebooted the IP Office Manager, The mailbox was actually opened before, we changed the user's name. She had a greeting before, I was informed that after she had her name changed they changed the greeting again. I noticed in the greetings folder, her old original greeting was still...
  13. cc2009

    IP Office 5.2: w/ VM PRO problem with VM Greeting

    Good morning, I'm having a problem with changing a user's voice mail greeting. She'll go through the prompts to change her voice mail greeting and is prompted to choose a greeting number to change. However, any number she presses states that she cannot access that greeting. I've tried...
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