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Recent content by CBTelecom

  1. CBTelecom

    7942 Error After Update

    Hi All, I'm having a problem assigning a 7942 phone to a device pool. The error message I'm getting when I try is: "Cisco Discovery Protocol(CDP):Switch port: Warning!..." followed by some other messages. The result is that I can't assign the phone to the DP. I should mention that I installed...
  2. CBTelecom

    Outside Calls Don't Forward

    Hi All, We're having a problem with our Call Manager (v. 4.1) or Unity (not sure which version). A user has her phone forwarded to a cell phone. When her extension is dialed from another internal extension, it forwards to her cell phone with no problem. When an outside call comes in to her...
  3. CBTelecom

    Some Users Not Showing in Corporate Directory

    Hi All, We're using CCM 4.1 and Unity 4.0. We have the Corporate Directory enabled and have no problem accessing it from any of our phone sets. However, some of the users in CCM/Unity are not showing up when we do a Corp. Dir. lookup on the phone. I've made sure that the "List in phone...
  4. CBTelecom

    Unity Question

    Hi All, We're having a problem transferring calls to our operator or main extension. For example, when someone dials a user's extension, if the user doesn't pick up then the caller can dial "0" at the voicemail greeting and get transferred to the operator, or main extension in this case...
  5. CBTelecom

    CCM Forwarded Calls Dropped

    We have PRI lines. That's a good idea; I didn't try to dial from one phone to another, but then I'm not in my office. I'm new to CCM (came from an Avaya background), so I'm not sure how to initiate call tracing. The Cisco literature is fairly deep and I can't find simple instructions for doing...
  6. CBTelecom

    CCM Forwarded Calls Dropped

    We're using Unity for VM -- so it's actually Unity that performs the call transfer? A caller dials our main number. When the auto-attendant greeting is played, they dial a four-digit extension. The caller then hears a recorded voice saying "wait while i transfer your call", and then hold music...
  7. CBTelecom

    CCM Forwarded Calls Dropped

    Hey all, Having a problem with CFWD, and I'm not sure how to trace it. In CCM, I have an extension forwarded to a mobile phone. It was working fine up until a day ago (nothing changed on the CCM server, as far as I know); internal or external calls to that extension rang the cell phone and the...
  8. CBTelecom

    Voice Call Summary Help

    Hi All, My 2821 has been dropping incoming calls, so I did a voice call sum to find out what's been going on. When the call comes in, it does ring the phone, as shown in the first summary command. Then the call drops, as shown in the second. Does that indicate a problem in the 2821 or in the...
  9. CBTelecom

    Incoming Call Tracing

    Thanks, Phoneguy69. I'll give it a try.
  10. CBTelecom

    Incoming Call Tracing

    Hi All, Is there a way to see in Call Manager 4.0 where an incoming call gets dropped? I have several analog lines connected to a Cisco 3821 (2 FXO cards), and incoming calls on all lines are dropped randomly. Not sure where to look to see where they're dropping. Thanks!
  11. CBTelecom

    PLAR Help

    Hi All, Maybe not exactly the right forum, but I'm not sure where else to ask about this. I have a customer with a Cisco 2821 IS Router that they're using to connect outside analog lines into their Cisco VoIP. The lines (there are 5) are physically connected to the modules in the back of the...
  12. CBTelecom

    Change Ext in IP Communicator

    Ah. I see. So you have to change it in Call Manager. You can't change it in IP Communicator. Thanks a lot for your help. I appreciate it.
  13. CBTelecom

    Change Ext in IP Communicator

    Hi All, I'm new to Cisco CCM and apps. I set up IP Communicator with a certain extension, and wanted to change it to a different one, but I'm not sure how to do that. The help files for Communicator aren't very helpful with that. Do I have to uninstall and reinstall Communicator, or is there a...
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