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Recent content by Cat B
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BCMS
We have a third party call center app, but not all agents are on it (yet). In the meantime, I would like to use BCMS for those in a simple ACD group. I was told my our vendor that Avaya is no longer supporting BCMS. Is this true? I'd like to use weekly reports and the email option to send to...- Cat B
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
