Recent content by CaptainAegis

@G van Hamburg... That is a good idea as well, and a very good subject for the Microsoft Forum! There will likely be many clients that will consider Teams vs Avaya Cloud Office/RingCentral that would benefit from this comparison, enabling them to make an informed decision on which platform to...

@critchey No it doesn't just drop the call, it dumps it into the mailbox associated with the Queue. UNLESS, you have the Premium Level Feature "Route to Extension" active on the account. In that case, you can route the call to an extension (and the mailbox for that extension) or an IVR, (ACO...

@TomMills No, you cannot light the Message Waiting Light on multiple user phones for Group Mailboxes (nor other user's mailboxes) like you can on IP Office. There are several more limitations and feature differences between IP Office and ACO. ACO lacks many features that IP Office users love...

IP Office 8.1 Recent install, so all other applications are up to date. (VM -One-x - etc) One-X portal running on Server 2008. FQDN entered where it should be on the One-X portal. Can see presence when another user is logged into One-x Portal. Can see presence when another user is logged into...

So I have an interesting question, that I think I know the answer to, but wanted to see what the minds at Tek-Tips think. I recently purchased two systems that arrived as R7. They are networked with SCN and running 9508 phones Due to the miserable design of the R7 REV I have had nothing but...

@RichmondTelecom....We replaced the Chassis, the PRI Card, and all the expansion modules... Still Reboots. Its on a UPS, its grounded to the Telecom Demarcation Ground...Still reboots. We checked the PRI, NO Bridged Apperances anywhere on the system. No MOH files. Still reboots. I even did...

@makingconversation Not sure if you already know this, but the Dial By Name directory will not work until the user has actually recorded their name in the mailbox set up. That might be what is happening. So far, after my complete teardown and rebuild, I have not had any reboots. Time will...

@Bas1234 Thanks for the suggestions. Will re-check all the wiring again. Also I'll call XO to get some insight on their provisioning. The SysMon Trace is a great idea. I'll get that going. So far, after my rebuild, NO REBOOTS - I'll keep my fingers crossed, but I'll start a Trace anyway just...

Yes that would work. Make sure you have a license that enables mobile twinning of course.

In the Huntgroup for the "Service Dept", put the Huntgroup for the "Receptionists" in the OverFlow box on the Right. Set your "No Answer Time" for the duration you wish it to ring the Service Group. 5 Seconds = 1 ring cycle, ie 25 sec=5 rings. After that time it will ring the reception group...

Bas1234, I have heard that the addr=00000000 = a provider problem. I am curious about this, and how and why a Flakey T1 PRI would cause the system to REBOOT. (as oppsed to just dropping calls) It's hard to convince the client that it is a Carrier/Provider problem when the whole IP Office shuts...

@Makingconverstation Same thing here...man, it's like we are in a parallel universe. I am at the site now 8pm EST, and I am doing a DTE default, formatting the SD card, recreate card, and manually rebuilding the config. Rev 8.0.16 I'm in for a long night, but I hope this does the trick...

What a nightmare this whole journey has been, and add to that the firmware issues for the 9508 phones. The 7.0.23 rev, without patch, messed up the speaker phone on all the sets. So we put in the patch, and it fixed the speaker phones, but the reboot issue was still there. Then, wooohoo...

By the Way, When it reboots, I get an Abnormal Termination error <watchdog> addr=00000000 d=0 pc=f032b060 Very Concerned, been selling AVAYA for 15+ years and this last 7.0 series of sofware has been really substandard at best.

I have the same problem with a new IP 500V2. I had the system on 7.0.12 then 7.0.23 (with the patch) then on 7.0.27, and now finally on 8.0.16. We have two sites linked with SCN over a large bandwidth static VPN connection. Works Fine. We have all 9508 phones with firmware R37 on them. One...