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Recent content by CanadianGentleman

  1. CanadianGentleman

    CCR Tree Problems

    Hello folks. I am having some issues with my CCR Tree, and hoping someone could help me. We have a CCR Tree set-up and running on our office phone systems. It's working well but we need to go in and make changes. I log into the admin panel (Feature 983) and then disable the CCR Tree so I can...
  2. CanadianGentleman

    Forwarding Questions

    Hi everyone. We have an employee who is taking 2 months off (Employee A). We used Feature 4 to forward all his calls to another person in the office (Employee B). From my experience, I know that this will forward calls, but any calls forwarded, but not answered, by Employee B will be sent...
  3. CanadianGentleman

    Tracking calls?

    Hello. I am on an older Norstar Flash system. Someone in our office accidentally dialed "911" today, and nobody will fess up. Is there a way we can go back and check outgoing logs, to see which extension it came from?
  4. CanadianGentleman

    Forward Voicemail?

    How would I do that, so that person's voicemails go to our general delivery mailbox instead?
  5. CanadianGentleman

    Forward Voicemail?

    Hello. We recently had someone leave our company, and are still getting a lot of calls that are going to their voicemail. I know that incoming calls can be forwarded, but is there a way that if someone calls directly through to that extension, and gets voicemail, they can be forwarded to...
  6. CanadianGentleman

    Turning off AA and on CCR

    That does help. Thanks. We're all set up now. :D
  7. CanadianGentleman

    Turning off AA and on CCR

    I have just learned how to program the CCR tree from a few online tutorials that I have pieced together. I guess I will call my local vendor.
  8. CanadianGentleman

    Turning off AA and on CCR

    Hello. The company I work for has had our phones on AA for the last few months. The main phone says "SERVICES ON" on it's readout. I recently configured a CCR tree for our company, so we can handle our calls more efficiently. What I am confused about, is how to take the Automated Attendant...
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