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Recent content by CalicoJack

  1. CalicoJack

    Installing UC360 on Mitel 3300

    I just received a Mitel UC360 for my Mitel 3300 Mitel 3300 info - Release Level: 5.0 PR1 Active Software Load: 11.0.0.105_1 Call Control relink: 41.0.0.97_SP2 Platform MXe-III, 512MB of RAM My experience installing phones on this system is basically, enter the MAC address on the Device...
  2. CalicoJack

    Mitel 3300 Auto Attendant Allowed 911 Call

    kwbMitel, you are absoultely correct! I can change the value back to 3 or 5, but the 911 issue returns. So how do I block extensions that start with 9 and still maintain the admin and attendant mailboxes? I guess I could change the mailboxes to 99 and 98 and put a value of 3 there. But if thats...
  3. CalicoJack

    Mitel 3300 Auto Attendant Allowed 911 Call

    UPDATE: I began to update the offline configuration, when the system asked if I wanted to copy the online configuration offline before I begin working on the new one. I just looked at it and the dial plan is different! There is a 5 in position 9 on the dial plan! Very odd. I changed position...
  4. CalicoJack

    Mitel 3300 Auto Attendant Allowed 911 Call

    First of all, Thank You Very Much for the detailed response! We utilize 5 digit dialing throughout our system. The are 3xxxx, 5xxxx, 6xxxx, 7xxxx, and 8xxxx Looking at the offline configuration below, I see a "Dial Plan" that states [5,5,5,5,5,5,5,5,a]. Using your information you stated, I...
  5. CalicoJack

    Mitel 3300 Auto Attendant Allowed 911 Call

    My voicemail system is a Nupoint Unified Messaging 14.2.2.15.01 My Mitel doesnt have the Voicemail options such as the ones that were posted here. I think I have to figure out the relationship the CORs have with the ARS Routes to fix this. I have 20 voicemail ports. If I could create a COR...
  6. CalicoJack

    Mitel 3300 Auto Attendant Allowed 911 Call

    Great info! I'll be honest, I don't know exactly how to do what you suggested, but it gives me a place to start researching! Thank you very much! I will post my success or failure accordingly. -Jack
  7. CalicoJack

    Mitel 3300 Auto Attendant Allowed 911 Call

    The cops came rolling up to the office. They said that a customer was on the phone with someone at my company, heard an alarm in the background, hung up the phone and dialed 911.... on our behalf. Before you continue the strange look caused by that last sentence, bear in mind, mine was twisted...
  8. CalicoJack

    CallPilot

    I have recently decomissioned our Nortel Option 61c and 11c systems including CallPilot Manager version 05.00.41.82 Does anyone know if there is interest in the sale of these items, especially the CallPilot Manager? Thanks
  9. CalicoJack

    Move extensions to new location

    It is indeed a DSC REQ: prt TYPE: dnb CUST 0 DN 31 DATE PAGE DES DN 31 TYPE CDP STCD DSC So I guess I can out this DSC somehow and then try the cpy 1 command. I was hoping to get all my ducks in a row before their move, but it looks like I will have to hope and pray that everything works...
  10. CalicoJack

    Move extensions to new location

    Alright, I am back to this issue again. Now I am more confused than I was before. Here is my LUDN at the new site REQ: prt TYPE: ludn CUST 0 DN 3 CUSTOMER 00 - UNUSED DNS: 34801 34802 34803 34804 34805 34807 34811 34812 34813 34814 34816 34817 34819 34821 34822...
  11. CalicoJack

    Move extensions to new location

    I should probably restate my issue. My problem is that I have no idea how to enter the range of numbers into the switch so I can build the phones. Once that is complete I will have to battle remembering how to change the CDP to point to the appropriate site. That shouldn't be hard because I can...
  12. CalicoJack

    Move extensions to new location

    I am pretty confident I can repoint the CDPs, but for the life of me, I can't figure out how to add a bank of DNs to the other system. If I could do that, then all these people could keep their existing numbers. Normally, I wouldn't go through all this effort. I would re-assign them new...
  13. CalicoJack

    Move extensions to new location

    We are closing a facility and moving people to another facility. Both sites have option 11 PBXs that are connected to an Option 61 at our HQ. We use 5 digits internally. I would like to add the 33100 - 33199 to the new site so that when I close the old site I can change the CDP at all our...
  14. CalicoJack

    Help Desk ACD 101

    DN 31300 TYPE ACDN SUPY ACID 2009 TN 020 0 08 06 KEY 13 ACID 2004 TN 004 0 02 01 ACID 2006 TN 004 0 04 15 ACID 2009 TN 020 0 08 06 ACID 2005 TN 004 0 02 04 ACID 2023 TN 004 0 06 01 ACID 2022 TN 004 0 04 09 ACID 2021 TN 020 0 08 10
  15. CalicoJack

    Help Desk ACD 101

    Never found the book. I did disable the card, re-seat it, enable and viola! 7825 has a recording again! However, now when I call 31300, it does the following: 1. goes to the route 18 message 2. 25 seconds of music 3. route 25 message 4. 25 seconds of music 5. route 25 message 6. 25 seconds of...
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