Recent content by cain06

dwalin - thanks again for all your help. The task is as follows - we provide software which monitors agents on a phone to make sure they are doing their job. We need basically need to see the calls that they are on and monitor how long they've been on them. The client wants to use our user...

We won't need to do audio recording - but we may need to do call control and this will have to be real-time. I'm looking at TSAPI and CVLAN.

Hi, does anyone have any experience using TSAPI with the Avaya? We are on an S8500 PBX and would like to enable the ability to monitor every station and see what calls they are on. The possible ways we can see to do this are: 1. AES/CMAPI 2. AES/TSAPI (cheaper?) Is this possible using TSAPI or...

Probably around 50.

The center doesn't want to use the old 302 with a DSS or the pc console...they want to use the newer digital sets and have some way to tell if stations are busy. I'm going to explore the busy key option or possibly a busy verify button. Thanks for everyone's help.

Let me ask everyone this - can the 302 console be used with TAPI (via the IP SoftPhone)?

Can this feature key be programmed to be accessible through a dial macro e.g. *[Code]4000 to change the busy status to monitor 4000. The operators will be using TAPI to automate transfers and what not and if we could automate the changing of the station monitored through some sort of dial macro...

It can't be the 302 console - it has to be either a digital set or an IP set - specifically 2400, 4600, or 6400 series. What feature will the "Busy" button give? Is the programming easy? I apologize for the lack of specifics but we are covering for the telecom guys which don't know the answer.

Hi, We are trying to program an Avaya station set for an operator. The station set needs to have the ability to check whether a station is busy or not. The attendant console software is not an option. Is there a feature key we can program similar to the nortel world, that when you press it, you...