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Recent content by bwalker465

  1. bwalker465

    CallPilot Skillset Mode Incorrect

    Thanks! My vendor is utterly useless :(
  2. bwalker465

    CallPilot Skillset Mode Incorrect

    Sorry, this is on a Nortel BCM50 3.0
  3. bwalker465

    CallPilot Skillset Mode Incorrect

    Hi, I have an issue with some of my skillsets. They seem to be always in 'Day' mode, even through the 'Service Mode' hours are set correctly. (For example, at 8AM Skillset A shows 'Day', but the Service Mode hours has 9AM set to morning.) I've also noticed when disabling/renabling the...
  4. bwalker465

    Dial-by-Name from submenu

    Is there a way to access Dial-by-Name (#) from a submenu? For example: Caller hears company greeting and presses # - no problem Caller presses 1 after hearing greeting, and then presses # on the submenu - this does not work, menu just repeats. Any ideas? Thanks in advance for any help!
  5. bwalker465

    Different CCR tree in greeting table - setup

    Hi, I'm new to Nortel in general(as in, we fired the call center manager on friday at 4:30pm), and I have a question about the times listed in the BCM50 CallPilot greeting table. I'm wondering if I'm understanding this table correctly. For example, if I set the Non-Business hour time to...
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