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Recent content by BurchR
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Caller ID override not working when call forward or EC500 are active.
It is actually an MPLS/Private IP. The Verizon router changes the signal to a PRI handoff.- BurchR
- Post #5
- Forum: Avaya: CM/Aura (Definity)
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Caller ID override not working when call forward or EC500 are active.
Thanks for the input but I inquired my Verizon contact and was told they do not offer that option. They offer an unscreened ANI option but it requires a diversion header. From what I found, the diversion header is only available if we were a SIP shop.- BurchR
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Caller ID override not working when call forward or EC500 are active.
The inbound callers number to a phone with call forwarding or EC500 activated is used as the outbound caller ID. If a customer calls my office phone which is call forwarded to my cellular device, the customers number is used as outbound caller ID. I cannot override the calling party's number...- BurchR
- Thread
- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
