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Recent content by budgetgh

  1. budgetgh

    New to Hi-Com/Hi-Path/Hi-Path Procenter

    Went to Siemenspartner.net and tried to sign up. Got this e-mail: Unfortunately, your firm is not listed as participating in the program supported by this website. If you believe your company should be participating, please contact your Siemens Account Manager, to find out how to get into...
  2. budgetgh

    New to Hi-Com/Hi-Path/Hi-Path Procenter

    We are a Call Center running on a Siemens HiPath 4000 and I have been waiting for a return call since May 17th. I tried calling Siemens Corporate and they have not returned the call also! I am doing my part to spread the word unfavorably about Siemens! I know of one sale I have already cost them!
  3. budgetgh

    Two headests on one phone

    Plantronics "Y" cable, Part number 27019-XX has a switch on it that will switch between the Trainer or the Trainee, but both cannot talk at the same time. I buy these cables, but I had to ask our call center supervisor how they worked. Hope this helped.
  4. budgetgh

    Can I format the MO disk myself

    You can format the MO-Disk through Audix. On our version, its "add mo-disk". Then you can check the status with "status mo-disk". You can also test the mo-disk with the test command. This is assuming you have maintenance rights!
  5. budgetgh

    Maintenance Assist or T&M?

    We are paying the $.60 per port to maintain the Definity ourselves and feel like we are being blackmailed. Another thing Avaya did to us, we bought a 100 RTU License in March for $1000. Nine months later, we attempted to purchase another 100 RTU and were quoted $15,000. Their answer was that...
  6. budgetgh

    Trunking to an IVR

    We are using a PULSE IVR to do exactly the same thing. Each trunk is configured as VRUFD for the type, and switchhook flash is turned on. When they are through checking their balance, we do a switchhook flash, and transfer the call back to one of the queues. We don't even keep one trunk open...
  7. budgetgh

    COMMON CHANNEL SIGNALING

    I just came across your post and was wondering if you made it work. We are using the D/240 and D/480 Dialogic cards and we did not set them up as ISDN. Our's is set up as AMI-basic, D4, Robbed-bit, Mulaw, Idle code 11111111, Near-end CSU Type: Other. Each of the 24 ports on each T-1 is set up...
  8. budgetgh

    Newbee Need help on - DS1 / TN464F INTFC 24/32 V6

    Are you using Avaya's IVR or another? Are you using a Dialogic card in the IVR? I recently went through this process and it usually requires some programming on the IVR level. You must toggle the A and B signalling bits in the proper sequence to tell the switch that a call has been answered...
  9. budgetgh

    Craft Level Password

    I just went through the same scenario. We had upgraded to an ECS System and they had not turned on access to the INADS port after the upgrade. I got that information and some options turned on from Catherine Beckley at Avaya. Her number is 615-377-2613. By the way, their latest thing to get...
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