Recent content by bubbawhiner

We're using V3. I'm not sure if our system is even capable of this type of request, but I wanted to make absolutely sure before I exausted all of my options before explaining to management.

Well, I think that's my biggest dilema. Not only do we not have call vectoring, our system is REALLY old. We are running a G3 that has not been upgrading since it was installed out 9 to 10 years ago. This makes my options very limited.

I need to have a phone extension follow different call coverage paths at different times of the day. I need a helpdesk phone number set to be forwarded after hours to a cell phone and then release call forwarding automatically during office hours so that it follows it's normal coverage path...

We do have call forwarding. In between speaking with you, I was trying a bunch of things. I gave then two buttons on each of their phones. One button to dial an abrv-dial list programmed to "call forward" the phone and another button to release the call forwarding. I'm hoping that it...

No, we don't have call vectoring either. Not only do we have a dated system, we also have very limited options. I was told that I didn't need to be trained in call routing on our system, so my knowledge is just the basics (and what I taught myself along the way). It sounds like I may not be...

Well, I'm in the ice ages. We're using G3 V3.

I need to be able to forward 4 phone lines to an extension after business hours. I have them forwarding the calls manually right now using our feature access codes, but the users would like a more simple way. Our company did not purchase the "time of day" feature on our switch. I...