Recent content by bryanata

I can see a 911 call where the caller talked to the 911 operator. My software is TM3.1.

It has been some time since I had to make an adjustment to a route concerning a 911 where the caller hangs up before the call is answered. Does anybody know what prompt has to be changed in the RDB for CDR to generate data regardless if a call dialed from the PBX is answered or not? My guess...

After migrating the database from a working windows 2003 server CCCMA to a new windows 2003 server CCMA I am unable to log into the CCMA as webadmin with the default password webadmin.In fact I an unable to loginto the ccma as any supervisor that is currently configured on the original ccma...

When logged into the web site on the TM 3.1 server I am able to access the virtual terminal server. However when accessing TM 3.1 from a different machine via the web I am unable to access the virtual system terminal. Java starts to do its magic then I get an error "cannot connect to terminal...

Hello, We have been having a problem when recieving a large file (7GB) over SFTP. The connection times out and when the remote program attempts to upload the file again they have to start over and they disconnect again. To eliminate our network I set up a SFTP server outside our firewall and...

From time to time I have a supervisor inform me that the agent name fields in the real time display read *unknown*. Does anybody have an idea as to why this happens? Most of the time a reboot of the pc fixes the issue. Thanks

We need to add additional ports on our MICB 3.0 card and when I got the quote back from the vendor there was a 4.0 upgrade charge. Does anybody know if it is still possible to get a keycode upgrade for MICB 3.0 or do I have to upgrade to MICB 4.0 in order to expand my ports? Thanks

Symposium call center server 5.0 doccumentation cd rom , english, M1 npts,M1_Scripting_June2004.pdf is where I found the information.

QUEUE TO SKILLSET [<skillset> | <list_of_skillsets>] BY LONGEST IDLE AGENT {WITH PRIORITY <priority>} I recently had the same problem and discovered this little hidden Gem in the Docs. page 199 of 630 M1_Scripting_June2004.pdf Hope this helps it worked for me.

Is there a report or field in the database which captures who released a call. If either the agent or the caller released the call. We are having a problem with short calls and if there is a report which reports such activity it would be a great help. Thanks

Is there a report in Call Pilot Manager which lets me know which mailboxes are in violation of storage? I can find out the information if I look at an individual user's mailbox under "status", however it would be helpfull to run a global report and get all of the violators in that report, Thanks

We are currently in the market for a quality monitoring solution (Voice and Screen Capture)and I am wondering if you guys have any recommendations of what product's to look at. We have a Symposium 5.0 call center with between 100 to 200 agents at any given time. Right now our monitoring is done...

Does anybody out there know if there is a way i can program a key on a m2216 or m3905 which displays the time a call has been on hold? I have an agent who says that at his last job he had this feature on his nortel phone. I can not find a key assignment anywhere that matches what he is...

On friday 11 of my 20 access ports had a problem where after the voice message was played the port just froze and the caller heard silence. I ran a test by calling a cdn and hearing a greeting and while i was in the silence state i would disable the channel in Call Pilot and my call would then...

All priorities are set to default "6".