Recent content by bross

Currently I can duplicate. Can you tell me how to turn on the trace? Is that just entering a code before dialing the number?

Thanks for your suggestion. I did 'list ars digit-conversion' and there is nothing in the list.

It was intermittent before when an employee was calling internationally. Would get a recording "You have activated a call trace. For additional assistance call local phone company". When I call my phone company they say they are not seeing the call at all and that it must never be leaving my...

when I try list agent, message comes back stating 'agent' is an invalid entry.

I have software G3V6i.03. the list member command will only show members in trunk-groups. I need to know the command to show which agents are logged into a hunt-group. Anyone able to help me with this? Thanks in advance.

I have software version G3V6i.03.0.223.5. I have setup auto attendant in vectoring. I can do time of day but problem is I want to some how automate a message that plays when it is a holiday. My vectoring does not have ability to use goto step xx if holiday in table.... Holiday is not one of...

I am on software version G3V6i.03.0.223.5

Sorry, I wasn't clear. In your example, 05 collect 1 digits after announcement 25550 for none 06 goto step 11 if digits = 1 07 goto step 13 if digits = 2 08 goto step 15 if digits = 3 09 goto step...

Thanks for quick reply but my system does not have the "for none" options. line stops after announcement 25550.

I would like to setup an auto attendant in my definity G3. I can setup VDN and vectoring but in vectoring, I can wait for a key press after hearing the announcement. I want to play the announcement and if during the announcement the caller presses a key, it goes right then without having to...

Thanks for the info. I do appreciate your help.

I am new to the callpilot 100. I need to know how to access voicemail boxes to listen to voicemail when I am out of the office. When I call in after hours, the AA answers, I can go to my mailbox and hear my recording but can't figure out how to check my messages. Thanks in advance.

Can someone tell me how I can tell if the irad on a MICS and on a CICS are enabled? If not alreay enabled, how would I enable it? Don't these automatically come with a RAD? How would I connect to it while on site or off site? What software would I need to load on laptop/pc to connect? Thanks

I am looking for software that will record all the phone call on my Definity G3 6i switch. Any recommendations? I would like to be able to set which extension are not recorded and maybe have the ability to let those users turn on and off this on their phones, but not all users have ability to...

Correction from above, if I don't put the collect digit statement in the vector, then it will go directly to the route to number.