Recent content by bradbopp

It's been some time since I did this little task and it's hurting that I can't remember how. I am moving some phones around and need to change the Port-DN numbers. IE DN-1106 is on 0114 and I need to move it too port 0109. Can someone help the forget full. -TIA Brad

The messages do not come in. If we use Windows 98 with Office 98 and do the instructions as provided all works fine. with Office 200 on a Win 2000 box it does not work. of course the directions do not full illustrate a WIN 2000 box with Office 2000. Some of the items it request do not...

We have Norstar Mailbox Manager and have been trying to get the unified messaging to work with OutLook 2000. We have had very poor results and would like some assitance. I can not find any doucmentation on how to correct this. -TIA Brad

This would work but I still would like to know why the Backup Extension fuction of the Minuet is not working. Also if I do it this way I loose some accountablity as for reporting and such do I not? With Minuet I can pull reports on calls at night to verify amount recived transfered and handled...

Yes and it says to transfer to an extension at night put that extension in as the backup extension and tell it not to answer. Than it is suppose to transfer the incoming call to that extension. Will it does not matter what extension I put in as the backup extension it never transfers to that...

Okay we got the call forwarding working. I have assinged 5 IC's to it which is the amount of incoming lines in pool b or the Call Center line set. We do the F4 3,555-1212 and it forward like a champ. But when i got in to minute and tell it that 1106 is the backup station and than set no...

haha my guy was entering f**266344 with admin as password.

am i doing this in **config or **setup?

Line access is not there. oh my this is getting wild.

Okay than one stupid question just because I can't remember how and I am telling someone while I am remote. How do I add more intercoms to a extension.

I think I tried this but will again. When I have the ACD in Night Mode I can choose a backup extension say I have ext 1106 choosen for the backup ext. I than do verify that if I have the system in Night Mode that 1106 does in fact ring. Given that should I not be able to simply tell 1106 to...

Understood. We have MICS 4.1x I'm remote and don't remember the exact version but it's over 4.1. We our using MINUET ACD and the sets our 7310. I really don't care if it's CF CFNA or Line Redirection on the DN but I can not have the customer dial 7 for the out bound transfer. So either way...

I got a DN to forward after much hell. But the problem I am finding and I must be missing something. I can redirect aq External Call but not an internal call. So when I have it in night i have it set no answer transfer to say 1106 on that DN I setup DN Line Redirection and do F84 Intercom...

In another thread they speak about using a backup station and than doing DN redirect to the outside line. How ever I have been unable to get the DN redirect to the outside line to work. What our the steps to redirect a DN to an outside line?

We have Minute ACD on our norstar and I am trying to do the following; During day mode normal operation which works just fine for now. During night mode I want to transfer the calls to an outside line <another call center>. Can someone please advise the best way of doing this so it's...