Recent content by boygie10

firmware were also upgraded with the latest version

they are not on vpn, these are 9620 deskphones

we have many sites and this is happening to our 6 sites only. this is happening always to same phones. we noticed this when we upraded cm from 6.3 to 8

we have an issue where sekeced 9620 phone are having a beep tone and connecting message on display every mondays. these phones have no dial to until to unplug cable at the back, and they work fine the whole week. however, users are geeting frustated for them to rests the phone every mondays any...

i have a current issue where selected 9620 getting a beep tone when lifting the handset and can see'connecting' on the display every mondays. we need to unplug cable of the phones to restore dial tone and they work fine the whole week. i just wonder issue re occur evey mondays only and users...

Hi Guys, Is it possible to have back office phones to automatically log out? Problem is that users always forget to log out from their phone when they come home and this leads open for night people(ie cleaners) abuse to use. Be noted that other secured rooms(managers) don't need to log out...

@AvayaTier3 Thanks for the reply;however, we intend to logout for back office extensions only using 9620 and not as agent.

Hi Guys, Is it possible to have a back office phones to be automatically logout? Problem is that users always forget to logout from their phone when they come home and this leads open for night people(ie cleaners) abuse to use. Be noted that other secured rooms(managers) dont need to logout...

I am only looking to prove that calls hit the SIP trunks via SBC, if that is available in CDR, so yes please.

Thanks to all !! very helpful replies from everyone! I've got what I need. cheers

does it tell what time it resets?

Is there a command in CM or media gateway that tells that the media gateway reset and then re registered back?

Hi I am 100 no knowledge of SBCE but starting to learn. However, I was asked to get a 'call logs' coming from SIP trunks in SBCE. Appreciate anyone help or can give a command. I was told it is in command line. thanks

where do I go in SBCE to find outbound call logs made from SIP trunks? thanks

Sorry still a bit confused so, 9620 ip phones dont follow media gateway 65 location? @kyle555- can you please explain more what do we mean by hotline them each diffrently?