Recent content by Bob904

Hey, everyone! One question: How do I import the directory from my Call Manager so I can access it with my Softphone?

Thanks, orypecos! That is a huge help!

Does anyone know where I can get my hands on some documentation, maybe even an administrator's guide to a Samsung Compact or DS 616? As I always say, if it's for free, it's for me! Thanks!

thanks, ttech.. That helped me out. I appreciate it!

laughing.. thanks for the advice. I think it's too late, though!

Does anyone know how I can locate a Toshiba Perception E manual online?

Also, the default setting is to show CLID info only when nobody answers. You need to change that to say log all calls. That might help you a little.

Hey, Shey! First, the obvious. Make sure, under Lines in your AA, that you have the Auto Attendant answering the lines. (F)983, Sys Admin password; press AA, then Lines. Check that Answer is set to Yes on these lines. Also, make sure your line numbering matches up. Line 7 is actually Line...

You must make sure your Routing service is set up right. This is all done in system programming (Feature **266344). 1. You have to make sure you set a destination code. If possible, make it a single digit. The smaller the code, the easier for the customer. 2. Pick your route number...

Did you tell the log pool how many calls to log? maybe that is something else that needs to be done...

Try this in system programming. Go in to system programming, then Terminals and Sets. Enter the extension you want to log the calls. Go to the heading User Preferences. Look for Call Log Options. Changer it to Log All Calls. The default is to log calls when No One Answered. You can also...

Hey, guys. I solved the problem. kclear was on the right track. The T7316's are sitting on plastic stands. The lip that holds the phone up was obstructing the microphone. For those that don't know, the mike is almost directly under the line/feature buttons, on the edge of the phone. It...

Have you tried programming the buttons in system programming? Go to Terminals and Sets, enter the DN, then go to User Preferences. See if you can go to button programming, then program button 18 from there. Any programming you do in there will retain its memory, since it's in system...

Refresh my memory, goat. Does that software version have the headings Terminal & Sets, Lines, etc.... or does it have A, B, C, etc?

Although I haven't messed with a BCM in a while, my understanding is the latest release addresses many of the bugs in the earlier versions. I hope this is helpful.