Recent content by bmccaw

Thanks FB I appreciate it

When you say expand, do you mean telephone extensions or outside telephone lines? What do you have in them currently? (Number of users and lines). The main cabinet is wired for 32 digital phones and can accommodate 8 outside analog lines OR 2 PRI's that would essentially give you 46 digital...

Long winded.... I have a customer with a BCM 400 4.0. We want to install a i2004 at a users home office to answer ACD calls. I need some help. I understand we need a VPN to work correctly but I glaze over at IP addressing VPN connections. Here are some of my many questions and background...

Mike If you haven't already received your info on this: The MCK extends the phone port over to the 2nd location with all the features and properties as the 1st location. The DN length will be the same as the first location. There is a guy in Fla I used to buy hardware from who was quite...

I have a NAM V3G running Cinphony II. The system started crashing and would come up in ACD Control window. I would activate and get to the main screen but when I look at the system status, the voice channels were showing as unused (orange / brown). When I disabled and enabled the first...

Clear the control set for all the phone extensions.

Thanks for the info. That will help immensely. John, too funny. Again thanks for the quick response. Might have time to get to happy hour.

I have an Option 11 system with a PRI for local calling and inbound calls. A second TMDI card is used for a T for LD. I am changing the PRI carrier and replacing the long distance T with a second PRI. Is there a quick way to copy the set up of the 1st TMDI (PRI) to the second TMDI? Also, I...

I assume the co lines appear on the phone sets. If the CO lines appear on the set, that is where the ring will appear on answer DN and hunt group. Remove the line appearances and the transfers will appear on the Ans DN or hunt group. Of course, they will have to start transferring or parking...

Thanks for the post dhnl. I am out of the office for a couple of days. I'll give this a shot when I get back and let you know my results.

I have a 6000 SNM unit that will not load. I get the following on the console screen Loading runtime image from the flash file system File: '/flash0/default.m6b' Bad version number 65535 in '/flash0/default.m6b' ERROR: Error opening file --> Unable to load a runtime image file, entering the...

As soon as 101 becomes available, the next call that is parked goes there. IE When a call is retrieved from the park zone, the park zone is then available for another call to be parked there. The call always parks in the lowest available park zone.

What is the name of the product you use for the silent monitor of the MICS 6.0. Thanks bmccaw