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Recent content by Black6
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problem with short rings
Question: are you using RAN’s in your script before caller is queued? Does the problem only happen to agents in skillsets that are in scripts with the same RAN recorder? Look in your call by call you will see if the calls were returned to queue after a RAN treatment. Anyway you may want to try...- Black6
- Post #12
- Forum: Nortel: Symposium call center solutions
