Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations wOOdy-Soft on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Recent content by billkatwork
-
ICM/Aspect - Evac of a site
I'm not sure what you mean. So you have someone log into the emergency skill, you take the site out of the routing, the emergency ends, you take the agent out of the emergency skill, and you are saying ICM doesn't see that?- billkatwork
- Post #3
- Forum: Cisco: Intelligent Contact Management (ICM)
-
Removing ICM from Avaya Estate
I think you have to narrow down what exactly it is you are using, what you are planning on doing, etc. At least in my opinion, there are many different ways to accomplish the same thing (load balancing calls, for instance). I know this seems basic, but what business rules do you have/want?- billkatwork
- Post #2
- Forum: Cisco: Intelligent Contact Management (ICM)
