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Recent content by Bill211

  1. Bill211

    9504 FW compatibility issue?

    OK, thank you, I'll have to figure that out. I don't think I currently have any files on the SD card.
  2. Bill211

    9504 FW compatibility issue?

    I'm still working on this. What made me think I want to Just Not Upgrade is that I found one extension that already has a 9504 on it. When I plug the new phone into this extension, it works fine. I assume, because it's not upgrading. But when I plug it into any other port, it gets the "Please...
  3. Bill211

    9504 FW compatibility issue?

    thank you to derfloh for the advice, I found these lines in SysMon 2393764882mS PRN: UpgradeEngine(f4dc2d2c:6)::Start FileSysReader file=9500R44.bin 2393764884mS PRN: UpgradeFileReader(f4dc2d2c:6)::End of File 9500R44.bin len=0 reason=2 error=4 It looks to me like it's saying that it's trying...
  4. Bill211

    9504 FW compatibility issue?

    We bought some new 9504 phones and I'm getting the "Please Wait" message when I plug them in. I think it's a compatibility issue with the firmware version. The system is an IP500v2, ver 8.1 (52) The new phones have Firmware version R55. We also have some older 9504 phones with R44 and they...
  5. Bill211

    Transfer call, still using line

    Have you ever had someone ask a question and the correct answer is: Oh, you don't understand how it works. A manager said: They're not using a good phone system, because When you transfer a call, the phone system keeps the call on the line. Then, that line is occupied and the next call can't...
  6. Bill211

    turn on red lamp when messages in a group voicemail

    If you mean: For a Hunt Group, For each user that you want the light on, Under Source Numbers, Add the letter H and the hunt group name Example: My hunt group name is TaxSpanish Enter: HTaxSpanish
  7. Bill211

    Activate Call Forwarding from cell phone?

    Can you dial a short code from outside the office, if you're not at the phone? I set up Forwarding Calls for a user. They dial *01 to Switch On Forward Unconditional. This works, from the office, using the Avaya phones. If they're working from home, can they dial *01? What I would like to do...
  8. Bill211

    Set up 2nd Caller ID?

    Can I set up a DIFFERENT outgoing Caller ID, for a specific project? We have a contract with an organization, where people call a toll free number, and we set up an appointment for them. We later call them back to remind them, a day before their appointment. We had someone call us asking why...
  9. Bill211

    Does spare unit need license?

    I would like to ask you experts about licensing for a spare/backup unit. It's an IP500 v1 We had a problem last year, where the power supply went out of our IP500. We're a 24 hour operation, we need the phones to be always working, so my manager decided we should buy a 2nd unit, for a spare...
  10. Bill211

    Disable Do Not Disturb?

    Is there a way to disable Do Not Disturb? Is there a way to completely turn off this function? We don't need it, no one uses it AND it occasionally get activated accidentally. When this gets activated on a phone that staff are supposed to be answering for our main program, then that person is...
  11. Bill211

    After you conference, how to go to another call?

    Yes, mine was already unchecked and I see that it does what I want it to. I see how it works, now that you gave me that option. Manual says: Release 5 will add a new setting in Manager (System/Telephony/‘Inhibit External Only Impromptu Conference) that forces external participants to drop...
  12. Bill211

    After you conference, how to go to another call?

    This is more of a usage question. After a user does a "Conference" with a third person, then he wants to leave those 2 people talking, Is there any way to get off that call, leaving them talking, so he can make/answer another call? We're on an IP500v1, Release 8.1, using 5410 phones. More...
  13. Bill211

    No display on older phones after new IP500

    Yes, that was it. The BP upgraded the IP500 to 8.1(52) and that fixed it. What happened, was: The staff at the BP who set this up last night, didn't know the version numbers. They either set it up at 5, or didn't check existing version. Today he said he thought 5 was the newest it could accept...
  14. Bill211

    No display on older phones after new IP500

    IP 400 Digital Station expansion unit version is: 10.1(52) IP 500 v1 5.0(18) Are those compatible? and or recent versions?
  15. Bill211

    No display on older phones after new IP500

    We called our business partner and had them bring a new (probably old) IP500 The new one mostly works, however... The new problem is: Our 4406 phones, that are plugged into the IP 400 Digital Station do not show a display. The display just shows black boxes. No "Bob" ext: 555 The phones do...
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