Recent content by bigmonkey70

Is there a way to program a button on the 4412D phone to transfer a current call to a preprogram number? We have a call center that take call from customer. Then at the end, they will ask the customer to take a survey. If the customer agree, the CSR just press the preprogram button to connect...

How do i set up apache so that any calls to /image/* or /css/* or /js/* to be handle by apache and the remainder is served by Tomcat? Thanks Kenny

I am setting up Apache on one server and tomcat on another server. I have my tomcat apps/db working within tomcat environment. How do I set up Apache httpd/worker to redirect to this tomcat on another server call devapp01 This current configuration didn't work for me... What am I doing wrong...

My company is trying to setup a new company. This new company needs to be total separate from other .... No tranfering from current to new, no forwarding, nothing ....They don't want a new system yet since this will start out with only 1 or 2 persons. Is there a way that I can use a current...

I setup 2 Conference Meet Me bridge in IPO412. There is some concern about security on these bridges. I then set up a passcode with call flow in VMPro using Check Digit and Assist Transfer Action. Now they want the person who schedule these conference bridge to be able to change the PIN...

I upgraded the system to the latest 3.2 version because of the dual T1 card bug in the previous version. It doesn't help. It is a new install about5-6 months ago. PRI is from Telcove and T1 is from Qwest. No static ... The call just dropped. Some time dial then drop without connected...

Previous post look like calls never got connected. Below seem like when the call dropped after connected for a few minutes CD: CALL: 0.72710.0 BState=Connected Cut=2 Music=0.1 Aend="DSmith(7447)" (18.26) Bend="Line 2" [Line 2] (35.22) CalledNum=13193462331 () CallingNum=7325077300 ()...

From the monitor log, look like a "Speechpath disconnected " right after OutgoingHandshake on the T1 Long distant line. PRN: T1 Channel: E&M 2.24: Transmit T1EMOffHook PRN: T1 CAS: Channel E&M 2.24: TX: 0000 -> 1111 PRN: T1 Channel: E&M 2.24: StateChange Idle->OutgoingHandshake PRN: T1 DSP...

That's the first thing I checked to make sure one is set to network and the other set to fall back. It didn't help at all ...

I have alot of complain that calls are dropped for both incoming and outgoing to landline. Calls are drop through out the day, not in any pattern and a random minutes into the call and for both local, and long distant. So most likely the T1 aren't the source of dropping call We have 2 T1 (1...

We have an IPoffice 412 with v3.1 and VMpro I got some complain lately from certain client that they got disconnected from the queue after about 3 minutes. All the queue in the hunt groups are set up very similar with the queue limit of 15 and queue ring time of 4. VM pro call flow with queue...

Hi everyone, I am trying to setup a document level back up on Exchange 2003 (cluster) agent premium addon and Arcserve v11.1. I setup the service account and grand permission/role as indicated from the manual. I am able to do a full back up (with or without clearing archive bit) of an...

Thanks merlinman. So there is no way to have coverage memeber ring in order. I am sure the system worked like that before they did some work and add some expansion panel. I did the delay and still did work like i expect. I put 2 rings delay primary, 3 rings delay secondary and 6 rings delay...

Im trying to setup the coverage group with VM on the receptionist phone console. The receptionist physical personal extension is 117, the virtual operator extension is 110. There are 5 other people (extension 120, 121, 134, 138, 171) that will cover this 110 extension This is what I would...

how do you set up the delay timer on those type of delay? Thanks