Recent content by bhockenb

That model number sounds like one of the Dec legacy printers which Genicom now owns-in that case, it's probably more than five years old. I'd try running the printer without the ribbon mounted to see if the ribbon drive spindle turns, and if it does, check the ribbon protector for an ink...

First I would call Lexmark and tell them you need to re-load the engine code- they will e-mail you a site and password.This seems to be a common problem, and this usually fixes it.

There is a small plastic guide on the end of the fuser bulb that can be installed 180 degrees from the proper position, preventing the bulb contact from making contact.If the fuser has ever been disassembled, this could very possibly be the problem.

Already did the removal of blocks procedure, and even swapped out the ink loader assembly with a known good one. The test page I referred to were config page, demo page, and cleaning page. All blank except for a very minor streak here & there intermittently. I suspect a failure in the printhead...

My Phaser 360 warms up, comes ready, and runs a test page through with no errors, but no ink is on the page. The reservoirs are empty, the inkstix are fine, but no melting is taking place. I have voltage to all the heaters except the melt heaters,at the test points on the power supply board. I...