Recent content by bhanson184

We have a customer that has 50 RTU on their AES server. They usually have around 25 agents logged in and using record on demand. How are the RTU calculated? Does AES count the Call Center agents as well as the NICE agents? The customer added two agents and they do not get recorded even though...

No coverage on the COnsole. Your night service routes to where you decides it needs to go. What version of Definity or CM are you running?

Were you given the interface ID's from your carrier? Check your signal group programming. Ask your service provider for a list of interface ID's. They may call it something different. If your signal group doesn't match the service provders programming you will not be able to talk on any of the B...

Hey evoguy, Did you do the upgrade on a existing PCN? If so can you tell me the number so I can check Avaya's web site.

Thanks evoguy; I will see if this option is available to the customer.

Is this a direct connect or a center stage? It is not a hard process. I can help walk you through what needs to be done. bhanson184@yahoo.com

The system is running - R015x.01.1.415.1. The problem started on 10/18 at 23:37 and start doing Software Request Reset 1 every 2 hours+. I found nothing in the system Logs that pointed to a problem. We did an interchange and server B started doing Software Request Reset 1 every 2 hours+. After...

Thanks doktor; I tried what you show and it didn't work (according to the remote customer). When I traced the call it looks like it still routes to 7001 after I change it to 7002. 18 was set to none and I left it that way. I did not try it by changing the "next mailbox".

If I change the info tables intercept mailbox to another extension (I'll show the routing) does that change where prompt x routes to? I have extension 1234 cos 130 uses intercept 7001. 7001 cos 131 has 7001 as the intercept. 7002 cos 132 has 7002 as the intercept. If I want prompt 1 to route...

I have a coverage path that points to two coverage answer groups and then to a hunt group. The hunt group should send the caller to an auto attendant. It doesn't route the call into the AA but gives a busy signal. I also does the same if routed to voicemail hunt group. What needs to change in...

This is to change an Auto Attendant. I have dialed in a few times. I do not see where option 6 is in the setup. I looked at the COS (l prof) of the lead number and see it route to mailbox 1000 and has 3 COS in one field. Maybe I'm over thinking how to change this.

Yes, a co-worker sent me the link. All I have is the main extension number. I wanted to see if there was an easy way to follow the menu (Auto Attendant) to determine where they are routing to. One of the prompts they want to dial a toll free number so that one is the main concern. Thanks

I need to make changes to an Auto Attendant. Where can I find a good document that steps through the process to make the changes for the AA/ single digit menu? Thanks

I have a customer that when his EC500 is enabled calls the cell phone twice. The first call rings his cell and the second gets answered by his cells voice mail. It only happens on this one extension. I looked on Avaya's web site for a similar issue but didn't find anything. I thought maybe it...

Sometimes I am asked to work on 250/350 because we have people who think all Octels are the same. It like saying you can work on Definity and Communication Manager to many variations and no one looks past the product type. So much for ranting. Here is what was sent to me from a co-worker on...