Recent content by BenUK

I looking at both Lumigent Log Explorer and Coherant Software's Log P.I. I notice Log P.I. is nearly half the price of Log Explorer... ...Is Log Explorer worth the extra?

Hi all, I'm doing a piece of work looking at Jobs & Alerts in SQL Server, putting together a best practices type document, looking at the best jobs to run, alerts to set up, when to use multiserver jobs, etc, and I'm interesting in finding out what jobs and alerts everyone else has set up (from...

Then any of the options would suit. I guess one way of deciding would be to consider how live the data needs to be: If you just need a snapshot of the data with infrequent updates Backup and Restore would be perfectly adequate. If you need frequent updates DTS would be best. If you need near...

Back up and Restore is one option, others you may consider include are DTS and Replication. It all depends on your requirements, if you supply more detail I'll gladly let you which may be the best...

So any priorities set on the vector override the priorities set on the skill level.

I have a scenario which I'm finding confusing, we operate with a Skill Level handling preference, but I'm unsure how the following would pan out.... ---------------------------------------- (Vector 100) queue-to Skill A pri m adjust-by 0 (Vector 101) queue-to Skill B pri h adjust-by 0...

I read the manual... ...It just doesn't seem clear to me :( If there are two skills with priority 1 the first administered skill is the top skill - What does this mean though, does it mean the Top Skill will always be the skill routed to even though both skills are busy?

NJ - Thanks for your reply, but is there a more exact definition of Top Skill? I need to make sure all calls will be satisfied equally.

In one of our departments, we have two skills - both variations of customer service, we want both skills to be answered with equal priority. Both skills need to be kept seperate for reporting reasons. Is it as simple as setting all agent skill levels to priority 1 or will one skill always...

Does anyone know if there is a table[s] from which I can list all agents with each split there assigned to. Thanks in advance Ben

I am starting a new project, I am going to build a VB FrontEnd, to an Access DB. I have decided to use ADO as the DB will be upgraded to SQL Server within 12 Months. I wanted to if there are any limitations in using the ADODataControl, I used the DAO equivalent a while back in a project based...

Did you or someone else create a macro for a spreadsheet to hide the first three columns and save it to your personal workbook?

SELECT DISTINCT [BrandField] FROM [BrandTable]

Should the sum of Flow In (INFLOWCALLS) equal the sum of Flow Out (OUTFLOWCALLS)? In our case it doesn't and I was wondering why this might be?

I've done some further digging and have settled on the following inbound formula: I_RINGTIME + I_ACDTIME + I_ACDOTHERTIME + I_ACDAUX_OUTTIME + I_ACDAUXINTIME / ACDCALLS HoldTime captures data for all calls put on hold included non-acd & o/b calls. I_ACDOTHERTIME includes only holdtime...