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Recent content by BenSlimed
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Need NCC design hints
Thanks for you input, Miles. I was afraid that this would be the answer. Again, appreciate you piping in. Ben- BenSlimed
- Post #3
- Forum: Nortel: Symposium call center solutions
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Need NCC design hints
We have two Version 6 CCMS/CCMA co-res nodal servers networked via NCC. All of our incoming calls come in to the Detroit PBX and these calls are immediately queued to a network skillset that includes agents in both Detroit and Lansing. Our goal is to find the longest-idle agent in either Detroit...- BenSlimed
- Thread
- Replies: 4
- Forum: Nortel: Symposium call center solutions
