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Recent content by AZtelco

  1. AZtelco

    CCT's Manual/ Training

    I am new to the whole Call Center ASPECT CCT's thing, I do see that ASPECT has a 3 day course on CCT's but is there a manual out there that can start the groud work or is it all trial and error. I am learning by reviewing the old CCT's but do want a better understanding, Thanks.
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