Recent content by azavayatelcoman

When creating a new user profile in Avaya 5.1, I noticed that there is a option to enable or disable Extended Permissions. What is extended permissions, what does it do for me or not do for me?

Does anyone know of any problems with AVAYA IP Agent and CTI? I have a person logging into a program called Informa, they use Avaya IP Agent and if they use there extension it does not dial out properly.. If they use there agent ID it dials properly. If you know of problems, do you know what...

Does anyone know of any problems with AVAYA IP Agent and CTI? I have a person logging into a program called Informa, they use Avaya IP Agent and if they use there extension it does not dial out properly.. If they use there agent ID it dials properly. If you know of problems, do you know what...

On a AVAYA Intuity Audix LX R1.1 is there a way that I can export or run a report on all my subscribers using the sa password. On the LX you have to administer the subscribers from internet exploder. I tried to create the profile in asa and still use the report features but I get a command...

I am using Avaya S8720 as my PBX solution with 5.1 software. All of the sudden we are having issues with one way talk paths on all of our ip hard phones and soft phones. Problem is occurring on internal and external calls. Problem is intermittent. Any ideas?

do a list trace on the tac of your trunk group, see if your call is even hitting the PBX. If its not making to the PBX its the LEC. Are you the only person making changes to the switch. If not do a list history and see what changes were made around that time frame. Calling the D.I.D internally...

So I have a call center with over 2000 agents, with the limit of 50 are you saying I can not to station side monitoring and record with E-talk? I would not be able to service observe each person? I am using a AES server with cmapi. I have programmed virtual ip stations as my intergration tool...

thank you for educating me on that! So back to my other question, where can I find the Group Service Observing Limits in the pbx. Is this limit a flexable limit or is the limit in 5.1 50

AVAYATier3, Where do you look at the /* Group Service Observing Limits*/ 50 /* maximum # of group observers */ 50 /* maximum # of groups to be observed */ As far as allow two observers, I had that enabled. In you above screen shot you have Service Observing Allowed with Exclusion? checked...

It probably would have helped if I said this problem is sporadic. It does not happen on the same station and the same vdn every time

I am using a third party application to monitor our call center. On occasion we receive wave off tone when we go to monitor a station.This problem is occuring through the CTI and only when a supervisor uses a global plan fro recording a particular VDN. If we were to to a normal plan to schedule...